Customer Service Representative

Somewhere; South Africa; Remote; ZAR 659,000 - 988,000; Full time

Job summary

Somewhere is looking for a proactive customer service representative to keep customers happy while working remotely for a US-based company. You will handle inquiries by phone, email and chat during US business hours and coordinate with internal teams to meet customer needs.

Requirements include 1–5 years of experience in customer service, a typing speed of at least 50 wpm, excellent phone etiquette, fluency in English or Afrikaans, and familiarity with Google Workspace and CRM software.

Qualifications

• 1–5 years of customer service experience.
• Typing speed of at least 50 words per minute.
• English or Afrikaans accent required.
• Knowledge of Google Workspace and CRM software.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Work United States business hours.

Skills

Customer service

Phone etiquette

English

Typing 50 WPM

Multitasking

Interpersonal skills

Remote work

Tools

Google Workspace

CRM software

Job description

The ideal candidate loves talking to people and proactively solving problems! You will be responsible for making customers happy! You will work remotely for a growing US based business and earn US Dollars!

Our clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and more!

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Work United States business hours.

Qualifications

• An English or Afrikaans accent.
• Sales experience and comfort.
• Typing at least 50 words per minute.
• 1-5 years of customer service experience.
• Knowledge of Google Workspace and various customer relationship management softwares.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

We have a VERY strong demand among our clients for customer service representatives.