Customer Service Consultant

Arch Staffing Sa; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Arch Staffing SA is seeking a customer service consultant in Durban to answer questions and assist customers with inquiries and requests. The role emphasises professional communication, strong computer skills, and effective data entry.

The candidate should be well-spoken with a polished demeanor and excellent interpersonal and problem-solving abilities to provide information on products and services.

Qualifications

• High school diploma or equivalent.
• Strong data entry and typing skills.
• Strong computer skills including Microsoft Office.
• Excellent interpersonal, customer service, and communication skills.
• Good problem-solving skills.
• A professional phone presence.

Responsibilities

• Answer questions and requests from customers.
• Address inquiries and resolve issues.
• Provide information on products and services.

Skills

Well-spoken

Professional demeanor

Customer service

Computer skills

Data entry

Typing skills

Interpersonal skills

Communication skills

Problem solving

Phone presence

Education

High school diploma

Tools

Microsoft Office

Job description

We are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries, resolving issues, and providing information on our products and services.

The ideal candidate should be well-spoken with a professional demeanor and strong customer service and computer skills.

Requirements:

• High school diploma or equivalent.
• Good data entry and typing skills.
• Strong working knowledge of computer software, including Microsoft office.
• Excellent interpersonal, customer service, and communication skills.
• Good problem-solving skills.
• A professional phone presence.