Call Center Intern

Hopeghospital; Cape Town; On-site; ZAR 89,000 - 134,000; Part time

Job summary

Hopeghospital in Cape Town is offering a Call Center Intern role to support customer interactions and learn service procedures. You will handle calls, update records, and collaborate with a remote team to deliver professional support.

The position emphasizes strong communication, active listening, and basic CRM skills while you gain experience in a fast-paced, customer-focused environment in South Africa. Salary is experience-based and paid in local currency.

Qualifications

• Strong verbal and written communication.
• Active listening and customer service skills.
• Basic CRM and computer proficiency.
• Problem-solving and conflict resolution abilities.
• Time management and multitasking skills.
• Professional telephone etiquette and patience.

Responsibilities

• Handle inbound and outbound customer calls.
• Answer customer questions clearly and professionally.
• Record call details accurately in CRM.
• Escalate complex issues to senior agents.
• Follow call scripts and service procedures.
• Maintain customer confidentiality and data accuracy.
• Meet assigned call quality performance targets.
• Support remote team communication and reporting.

Skills

Verbal communication

Written communication

Active listening

CRM basics

Problem solving

Time management

Telephone etiquette

Tools

CRM software

Job description

Call Center Intern supports customer interactions, handles inbound and outbound calls, resolves basic inquiries, updates records, learns service procedures, and delivers professional remote customer support.

Responsibilities

• Handle inbound and outbound customer calls.
• Answer customer questions clearly and professionally.
• Record call details accurately in CRM.
• Escalate complex issues to senior agents.
• Follow call scripts and service procedures.
• Maintain customer confidentiality and data accuracy.
• Meet assigned call quality performance targets.
• Support remote team communication and reporting.

Required Skills

• Strong verbal and written communication
• Active listening and customer service skills
• Basic CRM and computer proficiency
• Problem-solving and conflict resolution abilities
• Time management and multitasking skills
• Professional telephone etiquette and patience

Note: Salary depends on experience, skills, location, and is paid in local currency.