Customer Service & Order Fulfillment Specialist

Managed People Solutions Pty; Wes-Kaap; Presencial; ZAR 156 000 - 234 000; Tempo integral

Resumo da oferta

Meridian Wine Distribution in Brackenfell, Cape Town is seeking a Customer Service Agent to join our team. You will handle customer queries, process orders, maintain relationships, and ensure accurate order capture and timely responses.

The role requires a minimum 1 year call centre or customer service experience, Grade 12, and computer literacy with ERP experience. A calm, professional communicator who thrives in a fast-paced environment will excel.

Qualificações

• Grade 12 or equivalent.
• Minimum 1 year call centre or customer service experience.
• Customer service, query management, order placement, and ERP system experience.
• Computer literacy; experience using ERP/order management systems beneficial.
• Valid right to work in South Africa; passed credit and criminal checks where required.
• Ability to work under pressure during high-volume order periods.

Responsabilidades

• Attend to customer queries relating to orders, deliveries, order status, and service matters.
• Resolve customer queries accurately and within agreed service timelines.
• Escalate unresolved or complex queries to the Customer Service Supervisor or relevant department.
• Keep customers informed of query progress and outcomes where required.
• Build and maintain professional relationships with customers and clients.
• Liaise with customers to understand order requirements and service expectations.
• Communicate service updates clearly and professionally.
• Support customer satisfaction through responsive and helpful service.
• Ensure valid orders are captured and processed within required timelines to protect revenue.
• Reduce financial risk by preventing order capture errors and incorrect processing.

Formação académica

Grade 12 or equivalent

Ferramentas

ERP / order management systems

Descrição da oferta de emprego

Meridian Wine Distribution in Brackenfell, Cape Town is seeking a Customer Service Agent to join our team. You will handle customer queries, process orders, maintain relationships, and ensure accurate order capture and timely responses.

The role requires a minimum 1 year call centre or customer service experience, Grade 12, and computer literacy with ERP experience. A calm, professional communicator who thrives in a fast-paced environment will excel.