Customer Service Coordinator - Logistics Support

Placements24; Noord-Kaap; Hybrid; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary package

Health insurance benefits

Opportunities for professional develop

Employee assistance programs

A dynamic and collaborative team

Paid time off

Job summary

Placements24 is seeking a proactive Customer Service Coordinator for our Kimberley operations in the Northern Cape. You will manage client communications, coordinate shipments, and resolve logistics challenges to ensure smooth delivery of goods.

Reporting to the operations team, you will liaise with clients, internal departments, and transportation partners. The ideal candidate has 3+ years in logistics or customer service, strong communication skills, and a detail-oriented approach in a hybrid

Qualifications

• Minimum 3 years of experience in customer service, logistics, or supply chain coordination.
• Strong understanding of shipping processes, customs procedures, and transportation modes.
• Excellent communication, interpersonal, and organizational skills.
• Experience with international shipping is a plus.

Responsibilities

• Serve as the primary point of contact for clients regarding logistics needs and inquiries.
• Coordinate shipment schedules, tracking, and delivery status updates for clients.
• Troubleshoot and resolve issues related to transportation, customs, and delivery.
• Prepare and process shipping documentation, including bills of lading and customs forms.
• Maintain accurate records of client interactions, shipment details, and service performance in the CRM.
• Collaborate with operations and sales teams to ensure efficient service delivery.
• Process customer orders and manage inventory-related inquiries.
• Provide clients with quotes and information on shipping options.
• Identify opportunities to improve customer service and operational efficiency.
• Ensure compliance with all relevant regulations and company policies.

Skills

Customer service

Logistics coordination

Communication skills

Problem-solving

CRM proficiency

Education

High school diploma

Logistics or Business degree (preferred)

Tools

CRM systems

Logistics software

Job description

About the Role

Our client, a prominent logistics and supply chain company, is seeking an organized and proactive Customer Service Coordinator for their operations in Kimberley, Northern Cape. This role is vital in managing client communications, coordinating shipments, and resolving any logistical challenges to ensure a smooth flow of goods. You will serve as a key liaison between clients, internal teams, and transportation partners. The ideal candidate is detail-oriented, has excellent communication skills, and possesses a strong understanding of logistics processes. This position offers a Hybrid work arrangement, providing flexibility for professionals in the Kimberley area who are looking to excel in the demanding yet rewarding logistics industry.

Key Responsibilities

• Serve as the primary point of contact for clients regarding their logistics needs and inquiries.
• Coordinate shipment schedules, tracking, and delivery status updates for clients.
• Troubleshoot and resolve issues related to transportation, customs, and delivery.
• Prepare and process shipping documentation, including bills of lading and customs forms.
• Maintain accurate records of client interactions, shipment details, and service performance in the CRM.
• Collaborate with operations and sales teams to ensure efficient service delivery.
• Process customer orders and manage inventory-related inquiries.
• Provide clients with quotes and information on shipping options.
• Identify opportunities to improve customer service and operational efficiency.
• Ensure compliance with all relevant regulations and company policies.

Requirements

• Minimum of 3 years of experience in customer service, logistics, or supply chain coordination.
• Proven experience in managing client relationships and resolving issues.
• Strong understanding of shipping processes, customs procedures, and transportation modes.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in using logistics software and CRM systems.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Detail-oriented with strong problem-solving capabilities.
• Experience with international shipping is a plus.
• Must be able to work a hybrid schedule from the office in Kimberley, Northern Cape.
• High school diploma or equivalent; a degree in Logistics or Business is preferred.

Benefits

• Competitive salary package.
• Hybrid work model offering flexibility.
• Health insurance benefits.
• Opportunities for professional development and training in logistics.
• Employee assistance programs.
• A dynamic and collaborative team environment.
• Paid time off.