Customer Service Consultant - Swedish

Mindmatch Consulting; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Mindmatch Consulting is seeking a results-driven Sales/Lead Qualification specialist in Cape Town to execute high-volume outbound cold-calling campaigns, qualify leads, and drive Marketing Qualified Leads (MQLs) through the sales funnel. The role emphasizes data accuracy, CRM updates, and collaboration across the team.

Ideal candidates will demonstrate enthusiasm, resilience, and a proactive attitude, with a focus on meeting monthly targets and KPIs while maintaining campaign quality and process

Responsibilities

• Execute high-volume outbound cold-calling campaigns to generate qualified leads.
• Meet and exceed monthly sales targets and key performance indicators (KPIs).
• Qualify leads effectively while ensuring campaign delivery remains on target.
• Build rapport quickly with prospective clients to generate Marketing Qualified Leads (MQLs).
• Demonstrate enthusiasm, resilience, and a positive attitude across all campaigns.
• Maintain accurate and well-formatted data using Microsoft Excel.
• Perform quality checks to ensure lead information is accurate and complete.
• Verify company names, job titles, and contact information.
• Utilise lead verification tools to maintain data integrity.
• Update CRM systems with prospect interactions and lead status.
• Work collaboratively with colleagues to share best practices and campaign insights.
• Provide regular updates on campaign progress and individual performance.
• Participate in team meetings, coaching sessions, and ongoing training.
• Follow established processes to ensure consistent campaign delivery.

Job description

Key Responsibilities

• Execute high-volume outbound cold-calling campaigns to generate qualified leads.

• Meet and exceed monthly sales targets and key performance indicators (KPIs).

• Qualify leads effectively while ensuring campaign delivery remains on target.

• Build rapport quickly with prospective clients to generate Marketing Qualified Leads (MQLs).

• Demonstrate enthusiasm, resilience, and a positive attitude across all campaigns.

• Maintain accurate and well-formatted data using Microsoft Excel.

• Perform quality checks to ensure lead information is accurate and complete.

• Verify company names, job titles, and contact information.

• Utilise lead verification tools to maintain data integrity.

• Update CRM systems with prospect interactions and lead status.

• Work collaboratively with colleagues to share best practices and campaign insights.

• Provide regular updates on campaign progress and individual performance.

• Participate in team meetings, coaching sessions, and ongoing training.

• Follow established processes to ensure consistent campaign delivery.