Customer Service Agent - Logistics Industry

Primeserv Denverdraft; Durban; On-site; ZAR 156,000 - 246,000; Full time

Job summary

Primeserv Denverdraft is recruiting a Customer Service Agent for a Durban-based logistics client to keep clients informed from booking to delivery, solving queries, and ensuring confidence in the service. The role requires problem-solving, strong follow-through, and comfort across ticketing, email, and WhatsApp; experience in parcel/freight management is a plus.

You'll work with internal teams to provide accurate updates and ensure service excellence.

Qualifications

• Experience in customer service and hands-on problem-solving.
• Ability to think outside the box to find solutions for clients.
• Comfortable working across multiple communication channels (ticketing system, email, WhatsApp).
• Strong follow-through and attention to detail.
• Experience with a parcel/freight management system is an advantage.

Responsibilities

• Provide clients with feedback and updates via their ticketing system (primary) and Outlook email.
• Use WhatsApp to manage internal and client communication groups, an important part of how the client operates.
• Book collections and delivery appointments, and manage pre-alerts.
• Follow up on deliveries and appointment bookings to ensure nothing falls through the cracks.
• Work with your Team Leader to escalate queries where needed and ensure service excellence.
• Liaise with internal and external ops teams to feed accurate updates back to customers.
• Perform daily checks on outstanding queries and follow up through internal systems.

Skills

Customer service

Problem-solving

Multichannel comm

Attention to detail

Team collaboration

Job description

Our logistics client is recruiting a Customer Service Agent to keep their clients informed, supported, and confident in their service — from booking a collection to confirming a delivery. It's a role for a natural problem-solver who thinks outside the box and doesn't let a query go unresolved. The position will be based in Durban.
Key Responsibilities

• Provide clients with feedback and updates via their ticketing system (primary) and Outlook email.
• Use WhatsApp to manage internal and client communication groups, an important part of how the client operates.
• Book collections and delivery appointments, and manage pre-alerts.
• Follow up on deliveries and appointment bookings to ensure nothing falls through the cracks.
• Work with your Team Leader to escape queries where needed and ensure service excellence.
• Liaise with internal and external ops teams to feed accurate updates back to customers.
• Perform daily checks on outstanding queries and follow up through internal systems.

What We're Looking For

• Experience in customer service and hands-on problem-solving.
• Ability to think outside the box to find solutions for clients.
• Comfortable working across multiple communication channels (ticketing system, email, WhatsApp).
• Strong follow-through and attention to detail.
• Experience with a parcel/freight management system is an advantage.

Please note:
Key Responsibilities

• Provide clients with feedback and updates via their ticketing system (primary) and Outlook email.
• Use WhatsApp to manage internal and client communication groups, an important part of how the client operates.
• Book collections and delivery appointments, and manage pre-alerts.
• Follow up on deliveries and appointment bookings to ensure nothing falls through the cracks.
• Work with your Team Leader to escape queries where needed and ensure service excellence.
• Liaise with internal and external ops teams to feed accurate updates back to customers.
• Perform daily checks on outstanding queries and follow up through internal systems.

What We're Looking For

• Experience in customer service and hands-on problem-solving.
• Ability to think outside the box to find solutions for clients.
• Comfortable working across multiple communication channels (ticketing system, email, WhatsApp).
• Strong follow-through and attention to detail.
• Experience with a parcel/freight management system is an advantage.

Should you not meet the minimum requirements or hear from us within 14 days from date of advertising, please accept your application as being unsuccessful.

Customer Service Agent - Logistics Industry Durban, KwaZulu Natal, ZA