Customer Service Agent - Logistics Industry

Primeserv Denverdraft; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Primeserv Denverdraft is recruiting a Customer Service Agent for a Cape Town-based logistics client. You will inform, support, and build client confidence from booking a collection to confirming delivery, acting as a natural problem-solver who ensures no query goes unresolved.

You will handle ticketing updates via Outlook, manage WhatsApp communications, book collections and delivery appointments, and liaise with internal ops to provide accurate updates.

Qualifications

• Experience in customer service and hands-on problem-solving.
• Ability to think outside the box to find solutions for clients.
• Comfortable working across multiple communication channels (ticketing system, email, WhatsApp).
• Strong follow-through and attention to detail.
• Experience with a parcel/freight management system is an advantage.

Responsibilities

• Provide clients with feedback and updates via their ticketing system (primary) and Outlook email.
• Use WhatsApp to manage internal and client communication groups, an important part of how the client operates.
• Book collections and delivery appointments, and manage pre-alerts.
• Follow up on deliveries and appointment bookings to ensure nothing falls through the cracks.
• Work with your Team Leader to elevate queries where needed and ensure service excellence.
• Liaise with internal and external ops teams to feed accurate updates back to customers.
• Perform daily checks on outstanding queries and follow up through internal systems.

Skills

Customer service

Problem solving

Communication across channels

Attention to detail

Tools

Outlook

WhatsApp

Parcel/freight management system

Job description

Our logistics client is recruiting a Customer Service Agent to keep their clients informed, supported, and confident in their service — from booking a collection to confirming a delivery. It's a role for a natural problem-solver who thinks outside the box and doesn't let a query go unresolved. The position will be based in Cape Town.

Key Responsibilities

• Provide clients with feedback and updates via their ticketing system (primary) and Outlook email.
• Use WhatsApp to manage internal and client communication groups, an important part of how the client operates.
• Book collections and delivery appointments, and manage pre-alerts.
• Follow up on deliveries and appointment bookings to ensure nothing falls through the cracks.
• Work with your Team Leader to elevate queries where needed and ensure service excellence.
• Liaise with internal and external ops teams to feed accurate updates back to customers.
• Perform daily checks on outstanding queries and follow up through internal systems.

What We're Looking For

• Experience in customer service and hands-on problem-solving.
• Ability to think outside the box to find solutions for clients.
• Comfortable working across multiple communication channels (ticketing system, email, WhatsApp).
• Strong follow-through and attention to detail.
• Experience with a parcel/freight management system is an advantage.

Please note:

Should you not meet the minimum requirements or hear from us within 14 days from date of advertising, please accept your application as being unsuccessful.