Customer Service Agent

Boardroom Appointments; Umhlanga Rocks; On-site; ZAR 89,000 - 156,000; Full time

Benefits offered by this job

Guaranteed basic salary

Performance-based incentives

Growth opportunities

Exposure to international customers

Job summary

Boardroom Appointments in Umhlanga is seeking Customer Service Agents for a busy call centre operation serving international clients. The role focuses on handling queries, maintaining KPI performance, and delivering world-class service.

The position is full-time and involves commuting to Umhlanga, with a guaranteed basic salary plus performance incentives. Candidates should have at least 6 months of customer service experience, a tertiary qualification (in progress or completed), and proficiency

Qualifications

• Minimum 6 months of customer service experience in client-focused roles.
• Tertiary qualification status is acceptable (in progress, incomplete or completed).
• Comfortable working on multiple systems and screens.

Responsibilities

• Support international customers through call centre operations.
• Manage queries efficiently while meeting KPI targets.
• Deliver world-class service and maintain professional conduct.

Skills

Customer service experience

Computer literate

Effective communication

Education

Tertiary qualification

Tools

CRM systems

Job description

Are you a young vibrant individual who is passionate about Customer Service? If yes, then this opportunity is for you!

We are looking for Customer ServiceAgents for Call Centre Operationsto support international customers, manage queries,adhere to KPI'sand provide a world-class service.

PACKAGE DETAILS:

Guaranteed Basic Salary
Additional incentives based on performance
Growth potential
Exposure to dealing with international customers

REQUIREMENTS:

• Minimum 6 months of customer service experience in banking, retail, client liaison, or anything that is client-focused.
• Tertiary Qualification (in progress, incomplete or completed)
• Computer Literate(comfortable working on multiple systems),
• No Criminal record
• Valid Vaccination Certificate
• Job Type: Full-time
• Salary: Negotiable

Ability to commute/relocate:

• Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)