Call Centre Agent

Remote Recruitment; South Africa; On-site; ZAR 111,600 - 167,400; Full time

Job summary

Remote Recruitment is seeking enthusiastic Call Centre Agents to join a dynamic customer service team. Ideal for South African candidates looking to begin their career, no prior experience required as full training and support will be provided. Responsibilities include handling customer calls, assisting with enquiries, and ensuring positive customer experiences. Applicants should be reliable, trains individuals, and possess good communication skills. A stable internet connection and a quiet working environment are essential.

Qualifications

• No previous call centre experience is required.
• A positive attitude and willingness to learn.
• Must have a reliable laptop or computer and stable internet.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with general enquiries and provide accurate information.
• Resolve customer issues with a calm, helpful approach.

Skills

Strong verbal communication skills

Good listening skills

Comfortable speaking on the phone

Basic computer literacy

Attention to detail

Job description

Job Overview

Our client, a forward-thinking UK-based company, is looking for enthusiastic and motivated Call Centre Agents to join their growing customer service team.

This is an excellent opportunity for South African candidates who are looking to start a career in customer service. No previous call centre experience is required, as training and support will be provided. The ideal candidate is friendly, reliable, eager to learn, and confident speaking with customers over the phone.

You will be responsible for handling customer calls, assisting with enquiries, providing helpful information, and ensuring every customer receives a professional and positive experience.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and friendly manner.

• Assist customers with general enquiries and provide accurate product or service information.

• Resolve customer issues using a calm, helpful, and solution‑focused approach.

• Maintain accurate records of customer conversations and actions taken.

• Follow company scripts, processes, and service standards.

• Escalate complex queries to the appropriate team member where needed.

• Work towards daily and weekly performance targets.

• Support the wider team in improving customer satisfaction.

• Communicate clearly and professionally across phone, email, or internal systems.

• Participate in training and feedback sessions to develop your customer service skills.

Qualifications and Experience

• No previous call centre experience is required.

• A positive attitude and willingness to learn.

• Strong verbal communication skills.

• Good listening skills and the ability to understand customer needs.

• Comfortable speaking to people over the phone.

• Basic computer literacy and the ability to learn new systems.

• Good attention to detail when recording customer information.

• Reliable, punctual, and able to follow instructions.

• Able to remain calm and professional when dealing with customer concerns.

• Must have a reliable laptop or computer, stable internet connection, and a quiet working environment.

• A headset and backup power solution would be advantageous.

Key Attributes

• Friendly and approachable.

• Patient and helpful.

• Confident communicator.

• Eager to learn and develop.

• Reliable and committed.

• Target-driven and motivated.

• Professional in all customer interactions.

• Able to work well as part of a team.