Global Customer Service Agent — Growth & Incentives

Boardroom Appointments; Umhlanga Rocks; On-site; ZAR 89,000 - 156,000; Full time

Benefits offered by this job

Guaranteed basic salary

Performance-based incentives

Growth opportunities

Exposure to international customers

Job summary

Boardroom Appointments in Umhlanga is seeking Customer Service Agents for a busy call centre operation serving international clients. The role focuses on handling queries, maintaining KPI performance, and delivering world-class service.

The position is full-time and involves commuting to Umhlanga, with a guaranteed basic salary plus performance incentives. Candidates should have at least 6 months of customer service experience, a tertiary qualification (in progress or completed), and proficiency

Qualifications

• Minimum 6 months of customer service experience in client-focused roles.
• Tertiary qualification status is acceptable (in progress, incomplete or completed).
• Comfortable working on multiple systems and screens.

Responsibilities

• Support international customers through call centre operations.
• Manage queries efficiently while meeting KPI targets.
• Deliver world-class service and maintain professional conduct.

Skills

Customer service experience

Computer literate

Effective communication

Education

Tertiary qualification

Tools

CRM systems

Job description

Boardroom Appointments in Umhlanga is seeking Customer Service Agents for a busy call centre operation serving international clients. The role focuses on handling queries, maintaining KPI performance, and delivering world-class service.

The position is full-time and involves commuting to Umhlanga, with a guaranteed basic salary plus performance incentives. Candidates should have at least 6 months of customer service experience, a tertiary qualification (in progress or completed), and proficiency