Customer Service Advisor

Pepkor Lifestyle; Pietermaritzburg; On-site; ZAR 90,000 - 150,000; Full time

Job summary

Pepkor Lifestyle is seeking a Customer Service Advisor to join our fast-paced retail team. You will interact with customers, process transactions accurately, and support store operations in a dynamic environment.

Ideal candidates have Matric, numeracy skills, money handling experience, and strong communication. SAP is a plus and a commitment to integrity and teamwork is essential.

Qualifications

• Matric and numeracy skills required for financial and admin work.
• Experience with money handling and basic accounting concepts preferred.
• Computer literacy and MS Office proficiency essential.
• Strong attention to detail and accuracy in transactions.
• Excellent interpersonal and written/verbal communication.
• Teamwork and reliability in a busy retail environment.
• Telephone etiquette for customer interactions.
• Target-driven mindset with customer focus.
• Integrity, conscientiousness and fraud awareness.
• Prior exposure to financial/administration roles is beneficial.

Responsibilities

• Deal with customers in a customer centric manner.
• Achieve individual targets.
• Handle administration duties.
• Process transactions and perform cash-ups.
• Maintain self-management and teamwork.
• Ensure security and safety in-store.
• Assist with reception/switchboard duties.
• Keep product knowledge up to date.
• Receive and dispatch stock.
• Maintain merchandising, housekeeping and store presentation.

Skills

Numeracy skills

Money handling

Computer literacy

Attention to detail

Interpersonal skills

Written & verbal communication

Teamwork

Telephone etiquette

Target driven

Customer centric

Fraud detection

Conscientious

Integrity

Education

Matric

Tools

MS Office (Word, Excel)

SAP experience (advantageous)

Job description

Introduction: We are looking for a hard-working and energetic Customer Service Advisors to join our fast-paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy and act with honesty and integrity.

Description: The professional interaction of all customers to ensure the accurate processing of all transactions and administration to meet set targets in both segments of tech and furniture retail.

Job Specification

• Deal with customers in a customer centric manner
• Achieve individual targets
• Administration
• Processing transactions and cash ups
• Effective self-management and teamwork
• Security and safety
• Reception / Switchboard
• Ensure up to date product knowledge
• Receiving and dispatching of stock
• Merchandising, housekeeping and store presentation

Minimum Requirements

• Matric
• Numeracy skills
• Ability to work with money
• Computer literacy
• Attention to detail
• Interpersonal skills
• Written and communication skills
• Team work
• Telephone etiquette
• Target driven
• Customer centricity
• Practical experience in a financial and administration role
• SAP experience advantageous
• MS Office (Word, Excel)
• Cellular and Retail experience
• Knowledge of relevant Company policies, practices, processes and systems
• Conscientious
• Integrity
• Customer centric
• Fraud detection
• Target driven