Cashier

Pepkor Lifestyle; Paarl; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Pepkor Lifestyle in Paarl, Western Cape, is seeking an attentive Cashier to join our retail team. You will handle point-of-sale transactions, manage cash, and help maintain store security.

The role also involves supporting cellular, credit, and service administration during downtimes, promoting add-on sales, and providing courteous customer service.

Qualifications

• Grade 12/Matric required with retail exposure.
• 2–3 years in a retail environment and cash handling.
• Familiarity with financial administration and policy compliance.

Responsibilities

• Point of Sale & Cash Management: accurately process POS transactions and cash ups per policy.
• Capture invoices electronically within 24 hours and attach to manual copies.
• Promote add-on sales on all customer purchases.
• Maintain TV licence registers and process TV licence purchases as per regulations.
• Balance cash ups and floats in presence of a Supervisor or Manager.
• Ensure tills are secure, clean and ready for trading; lock when unattended.
• Handle credit and cellular applications; assist with related forms and VAT documentation.
• Answer calls within 3 rings using standard greetings and transfer messages correctly.
• Deliver customer service in line with the service code and escalate complaints when needed.
• Support compliance with consumer protection and retail legislation.
• Drive cellular, credit, and lay-by sales to meet monthly targets; offer extended warranties/insurance.
• Coordinate customer repairs with authorized agents and communicate turnaround times.

Skills

Customer service

Strong numerical skills

Attention to detail

Verbal and written communication

Education

Grade 12 / Matric

Tools

MS Word

MS Excel

SAP (advantage)

Job description

About The Role

We are seeking an attentive, customer-centric, and detail-oriented Cashier to join our retail team. As the primary point of contact at our till points, you will be responsible for accurately processing point-of-sale transactions and maintaining store security standards. During transactional downtime, you will also provide vital support in cellular, credit, and service administration.

Key Responsibilities

• Point of Sale & Cash Management
• Accurately process all point-of-sale transactions and cash ups in strict compliance with company policies and procedures.
• Capture manual invoices electronically within 24 hours and attach electronic invoices to manual book copies.
• Actively promote and achieve targets for add-on sales on all customer purchases.
• Maintain and update TV licence registers and process all required TV licence purchases according to company regulations.
• Balance cash ups and floats against system totals in the presence of a Supervisor or Manager, ensuring float seals are checked and secured at shift ends.
• Operational Support & Security
• Ensure all till points and workstations are secure, clean, and ready for trading.
• Lock till points when unattended and update till passwords weekly.
• Deactivate merchandise tags upon customer checkout and verify cash/credit cards using UV light checks.
• Conduct credit card security checks, ensure item counts match invoice totals, and report any suspicious activities or shoplifting to management and security.
• Answer incoming calls within 3 rings using company standard greetings, taking accurate messages and transferring calls appropriately.
• Customer Service
• Provide exceptional, customer-centric service in alignment with the company service code.
• Handle customer complaints efficiently and timeously, escalating issues to line management when required.
• Ensure compliance with all consumer protection and retail legislation.
• Cellular, Credit & Value-Added Services (Ancillary)
• Assist customers with completing credit and cellular application forms, verifying supporting documentation in line with policy.
• Scan and submit completed credit/cellular agreements and provide customers with copies.
• Drive cellular, credit, and lay-by sales activities to meet monthly volume and target metrics.
• Offer value-added services such as extended warranties and insurance products.
• Customer Repairs Co-ordination (Ancillary)
• Receive, log, and dispatch customer repair items to authorized repair agents/vendors according to SLAs.
• Inform customers clearly regarding estimated repair turnaround times and follow up on repairs pending over 7 days.
• Ensure repair stock is safely stored in designated secured areas to minimize damaged or distressed stock write-offs.

Requirements & Qualifications

• Education: Grade 12 / Matric certificate.
• Experience: 2–3 years of experience in a retail environment.
• Financial/Admin Experience: Practical experience in financial administration or cash handling roles.
• Technical Skills:
  • Basic computer literacy (MS Word, MS Excel).
  • SAP experience is advantageous.
  • Experience with cellular and credit vetting processes.
• Knowledge: Sound understanding of financial compliance legislation, supplier warranty procedures, and store repair agreements.

Core Competencies

• Strong numerical skills and high attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Strong customer centricity and professional telephone etiquette.
• Ability to work well in a team, follow instructions, and adhere to principles and values.
• Target-driven with the ability to cope under pressure and handle setbacks constructively.