Customer Service Advisor

Pepkor Lifestyle; Durban; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A retail company in KwaZulu-Natal, Durban is seeking a hard-working Customer Service Advisor to join their team. The ideal candidate should possess excellent customer service skills and a commitment to accuracy. Responsibilities include directly interacting with customers, processing transactions, and handling administration tasks. Experience within retail is advantageous, along with strong numeracy and computer skills. This position offers a dynamic work environment where no two days are the same.

Qualifications

• Must have excellent customer service skills and a high level of accuracy.
• Experience in financial and administrative roles is required.
• Attention to detail and strong interpersonal skills are essential.

Responsibilities

• Deal with customers in a customer-centric manner.
• Achieve individual targets.
• Process transactions and manage cash-ups.
• Handle administration tasks and maintain product knowledge.
• Manage reception and switchboard duties.

Skills

Excellent customer service skills

Attention to detail

Strong written and verbal communication

Numeracy skills

Computer literacy

Ability to work in a team

Customer-centric approach

Education

Matric certificate

Tools

MS Office (Word, Excel)

SAP

Job description

Introduction: We are looking for a hard-working and energetic Customer Service Advisor to join our fast-paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy, and act with honesty and integrity.

Description: The role involves professional interaction with all customers to ensure the accurate processing of transactions and administration to meet set targets in both tech and furniture retail segments.

Job Specification

• Deal with customers in a customer-centric manner
• Achieve individual targets
• Handle administration tasks
• Process transactions and cash-ups
• Practice effective self-management and teamwork
• Ensure security and safety
• Manage reception and switchboard duties
• Maintain up-to-date product knowledge
• Receive and dispatch stock
• Maintain merchandising, housekeeping, and store presentation

Minimum Requirements

• Matric certificate
• Numeracy skills and ability to work with money
• Computer literacy (MS Office: Word, Excel)
• Attention to detail and interpersonal skills
• Strong written and verbal communication skills
• Ability to work in a team and target-driven
• Customer-centric approach
• Practical experience in financial and administrative roles
• SAP experience is advantageous
• Experience in cellular and retail environments
• Knowledge of company policies, practices, processes, and systems
• Conscientiousness and integrity
• Fraud detection awareness

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!