Customer Service Administrator

Exceed HR and Recruitment; Bellville; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Exceed HR and Recruitment is seeking a Customer Service Administrator in Bellville. The role is full-time, based in Tyger Valley, Bellville, and focuses on delivering exceptional customer service and maintaining CRM data.

Responsibilities include scheduling property survey appointments, coordinating with surveyors and clients, and providing administrative support across departments. The ideal candidate has strong English communication, a proactive attitude, and solid IT skills.

Qualifications

• Minimum 3 years in customer service or service-based administrative role.
• Experience using CRM systems.
• Knowledge of property/estate industry advantageous.
• Excellent English communication, written and verbal.
• Professional telephone manner and strong customer relationships.
• Strong organisational skills with attention to detail.
• Proficient IT skills with computer systems.
• Friendly, enthusiastic and eager to learn.

Responsibilities

• Provide exceptional customer service by handling inbound enquiries, requests and complaints via phone and email.
• Manage and maintain accurate customer records and CRM data.
• Schedule property survey appointments and coordinate access with surveyors, clients and third parties.
• Maintain efficient diary management and ensure appointments are accurately scheduled.
• Act as the primary contact for surveyors and provide administrative support.
• Collaborate with internal departments to ensure seamless communication and service quality.

Skills

Customer service

English proficiency

Phone etiquette

Organisational skills

Growth mindset

Tools

CRM systems

Job description

Customer Service Administrator job vacancy in Bellville.

We are currently recruiting a Customer Service Administrator for a full time position based in Tyger Valley, Bellville.

Duties and Responsibilities:

• Provide exceptional customer service by handling inbound enquiries, requests, and complaints via phone and email.
• Manage and maintain accurate customer records and CRM data.
• Schedule property survey appointments and coordinate access with surveyors, clients, and third parties.
• Maintain efficient diary management and ensure appointments are accurately scheduled.
• Act as the primary point of contact for surveyors, assisting with job-related queries and administrative support.
• Collaborate with internal departments to ensure seamless communication and deliver a high standard of customer service.

Minimum Requirements:

• Minimum of 3 years' experience in a customer service or service-based administrative role.
• Experience using CRM systems.
• Previous experience in the property or estate agency industry will be advantageous.
• Excellent English communication skills, both written and verbal.
• Professional telephone manner and strong customer relationship-building skills.
• Strong organisational skills with excellent attention to detail.
• Proficient IT skills and confidence working with computer systems.
• Friendly, enthusiastic, and professional with a willingness to learn and grow.