Customer Sales Agents-Entry Level

La Granson International; Bellville; On-site; ZAR 120,000 - 180,000; Full time

Job summary

La Granson International is seeking a motivated Customer Sales Agent to deliver excellent customer service, handle inquiries and complaints, and drive sales and customer satisfaction. The role is based in Bellville, Cape Town and requires strong communication and multitasking abilities.

You will respond to inquiries, provide product information, and collaborate with teammates to meet customer satisfaction goals, attending training sessions as required.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Experience in customer service or related field is a plus.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate, valid, and complete information to customers.
• Handle customer complaints and provide appropriate solutions; follow up to ensure resolution.
• Keep records of customer interactions, transactions, and feedback.
• Follow company procedures, guidelines, and policies.
• Assist with product and service inquiries and inform customers about features, prices, and benefits.
• Collaborate with team members to achieve customer satisfaction goals.
• Attend and participate in team meetings and training sessions.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multi-tasking

Customer service

Education

High School Diploma

Job description

Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Customer Sales Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

Location

Bellville, Cape Town

Responsibilities

• Respond to customer inquiries, chat in a timely and professional manner
• Identify and assess customer needs to achieve satisfaction
• Provide accurate, valid, and complete information to customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, transactions, comments, and complaints
• Follow communication procedures, guidelines, and policies
• Assist with product and service inquiries and provide information to customers about product features, prices, and benefits
• Collaborate with team members to achieve customer satisfaction goals
• Attend and participate in team meetings and training sessions as required

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and decision-making skills
• Ability to work a flexible schedule, including evenings and weekends
• Experience in customer service or related field is a plus