Customer & Sales Operations Coordinator

Ares Holdings; Wes-Kaap; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Ares Holdings, Brands in Wes-Kaap, South Africa seeks a Customer Service Co-ordinator to support the Sales and Commercial teams with end-to-end order processing, stock coordination and CRM data management.

Reporting to the Sales Operations Manager, you will ensure accurate orders, smooth stock flow, and clear communication between customers, warehouse, finance and internal stakeholders to uphold high service levels.

Qualifications

• Grade 12 and relevant tertiary qualification in Business Admin, Customer Service, Retail Management or related field.
• Minimum 2–3 years in customer service, sales support or admin role.
• Experience with orders, enquiries and issue resolution.
• Experience using CRM systems or ERP tools.

Responsibilities

• Capture and process all sales orders accurately, including chain stores orders.
• Coordinate stock availability with warehouse and manage CRM data.
• Provide end-to-end customer service support across sales, warehouse and finance.
• Liaise with sales reps, suppliers and internal teams to resolve queries.
• Maintain orderly records, reports and adhere to deadlines.

Skills

CRM Proficiency

Excel & Data Entry

Time Management

Communication Skills

Problem-Solving

Education

Grade 12

Business Admin/Customer Service studies

Tools

CRM software

ERP tools

Microsoft Excel

Job description

Ares Holdings, Brands in Wes-Kaap, South Africa seeks a Customer Service Co-ordinator to support the Sales and Commercial teams with end-to-end order processing, stock coordination and CRM data management.

Reporting to the Sales Operations Manager, you will ensure accurate orders, smooth stock flow, and clear communication between customers, warehouse, finance and internal stakeholders to uphold high service levels.