Customer Relationship Management Manager

M3 Human Capital Management (Pty) Ltd; Stellenbosch; Sur place; ZAR 420 000 - 660 000; Plein temps

Résumé du poste

Pay@, a leading payment service provider in Stellenbosch, seeks a driven Customer Relationship Manager to grow and manage relationships with existing billers, identify new opportunities, and drive transaction volumes across its retail and digital networks.

You will be the primary contact for billers, collaborating with internal teams to tailor payment solutions, onboarding new partners, and monitoring performance to unlock growth while delivering excellent client service.

Qualifications

• 3–5 years of experience in sales, account management or CRM in financial services or fintech.
• Experience in payments industry advantageous, especially retail and digital networks.
• Proven enterprise-level client relationship management experience.
• Valid driver’s license and own reliable transport.
• Fluent in business English; additional languages beneficial.

Responsabilités

• Manage and grow relationships with existing billers to drive transaction volume and long-term value.
• Identify, approach and onboard new billers.
• Drive transaction growth across retail and digital payment networks.
• Build trusted relationships with stakeholders and understand business needs.
• Collaborate with internal teams to develop innovative payment solutions.
• Act as the primary contact between billers and internal departments; ensure service delivery.
• Monitor client performance, opportunities, and sales forecasts.

Connaissances

Relationship mgmt

Sales/CRM

Business English

Growth mindset

Formation

Relevant tertiary qualification

Description du poste

Please note that M3 is hiring on behalf of another company.

Pay@, a leading payment service provider (PSP) based in Stellenbosch, is looking for a driven and relationship-focused Customer Relationship Manager to join their growing team. The successful candidate will be responsible for managing and growing relationships with existing billers, identifying new business opportunities and driving increased transaction volumes across Pay@'s retail and digital payment networks.

They are looking for a proactive, commercially minded individual who enjoys building strong client relationships, identifying opportunities for growth and working collaboratively to deliver effective payment solutions.

Responsibilities include:

• Manage and grow relationships with existing billers, driving increased transaction volumes and long-term client value.
• Identify, approach and onboard new billers.
• Drive transaction growth across retail and digital payment networks.
• Build trusted relationships with key stakeholders, understanding their business needs and identifying opportunities for growth.
• Identify and develop strategic partnerships and new business opportunities.
• Collaborate with internal teams to explore innovative payment solutions and support growth.
• Act as the primary point of contact between billers and relevant internal departments, ensuring effective communication and service delivery.
• Work closely with operational teams to ensure smooth onboarding, ongoing service delivery and resolution of client queries.
• Support Pay@'s market presence and client engagement initiatives in collaboration with the Marketing team.
• Monitor and report on client performance, business opportunities, transaction growth, sales forecasts and key account activities.

Minimum requirements:

• Relevant tertiary qualification;
• 3–5 years of experience in sales, account management or customer relationship management within the financial services or fintech industry;
• Experience in the payments industry, including an understanding of retail and digital payment networks, will be highly advantageous;
• Proven experience managing enterprise-level client relationships and identifying opportunities for business growth;
• Valid driver's license and own reliable transport;
• Fluent in business English; additional languages will be beneficial.

Please note that only shortlisted candidates are contacted. If no feedback is received within two weeks of the closing date, please assume that your application was unsuccessful.