Customer Relations & Sales Specialist

Headhunters; Cape Town; In loco; ZAR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Headhunters invites applications for a Customer Relations Officer based in Cape Town, Western Cape. The role focuses on delivering service excellence, driving sales, and building strong relationships with customers and suppliers. Graduates with no experience are encouraged to apply, given the right character and willingness to learn.

The successful candidate will develop skills and grow into the role, with training and support to excel in a dynamic team environment.

Competenze

• Matric required.
• A valid driver's license.
• Relevant qualification or experience in customer service, sales or administration advantageous.
• Graduates without work experience are encouraged to apply.
• Excellent customer service and relationship-building skills.
• Proactive approach with ability to identify sales opportunities.
• Strong problem-solving skills and ability to handle queries professionally.
• Experience in sales and FMCG industry advantageous.

Mansioni

• Contribute towards achieving divisional sales targets.
• Actively drive sales through regular telephone contact and manage the sales process from start to finish.
• Promote and sell special deals and supplier product ranges.
• Process all orders accurately and timeously in accordance with company standards.
• Ensure orders are placed with the correct suppliers.
• Obtain delivery information from suppliers, update systems and communicate delays or problems to customers.
• Follow up on all orders until delivery has taken place, ensuring sales opportunities are not lost.
• Ensure customer requests, queries and opportunities are followed through within agreed response times.
• Assist customers with pricing, special deals, product queries, stock returns, shortages and other product-related enquiries.
• Communicate important information, including price increases, promotions, special deals and incentives to customers.
• Ensure orders are placed accurately and timeously, with the correct supplier and products.
• Manage communication between customers, suppliers and internal departments.
• Build, develop and maintain strong working relationships with customers and suppliers.
• Assist with negotiating special deals and communicating requirements to the relevant departments.
• Follow up on negotiated deals, secure orders and ensure sales targets are achieved.
• Provide feedback to customers within the required timeframes.
• Complete customer surveys and ensure all administrative duties are accurately maintained.
• Keep supplier contact lists and relevant information up to date.
• Monitor supplier incentive schemes and ensure relevant information and deadlines are communicated to customers.
• Attend operational meetings and follow through on agreed actions and commitments.
• Follow company procedures when using internal portals, email and other IT systems.
• Provide feedback on system efficiencies and report any technical issues or customer complaints.
• Identify opportunities to improve processes and customer service.
• Contribute towards customer retention and loyalty by consistently delivering service excellence.

Conoscenze

Customer service

Relationship-building

Sales mindset

Problem-solving

Communication skills

Formazione

Matric

Relevant qualification in customer service/sales/administration

Descrizione del lavoro

Headhunters invites applications for a Customer Relations Officer based in Cape Town, Western Cape. The role focuses on delivering service excellence, driving sales, and building strong relationships with customers and suppliers. Graduates with no experience are encouraged to apply, given the right character and willingness to learn.

The successful candidate will develop skills and grow into the role, with training and support to excel in a dynamic team environment.