Customer Support Officer - Client Assistance

Placements24; Mbombela (Nelspruit); On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Career advancement within hospitality

Employee discounts on services and Ac-

Comprehensive training programs

Health and wellness benefits

Supportive and team-oriented work env

Regular performance reviews and反馈

Job summary

Placements24 in Nelspruit, Mpumalanga, is seeking a Customer Support Officer to deliver exceptional guest experiences and handle bookings, inquiries, and payments. This office-based role requires a calm, professional presence and a strong service mindset.

You will respond to inquiries via phone, email, and in person, assist with reservations, resolve issues promptly, and maintain accurate CRM records while collaborating with other departments for seamless service delivery.

Qualifications

• Minimum of 2 years in customer service or hospitality.
• Excellent verbal and written communication skills.
• Proficient with booking systems and CRM.
• Must be office-based in Nelspruit and available weekends.
• Ability to multitask in a busy environment.
• Patient and empathetic with guests.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding services and amenities.
• Assist with booking reservations, modifications, and cancellations.
• Address and resolve customer complaints and issues promptly and effectively.
• Provide information about services, facilities, and local attractions.
• Ensure accurate record-keeping of customer interactions and requests in the CRM system.
• Collaborate with other departments to ensure seamless service delivery.
• Process payments and manage customer accounts.
• Gather customer feedback to identify areas for service improvement.
• Maintain a positive and professional attitude at all times.
• Uphold the company's standards for customer service excellence.

Skills

Verbal communication

Written communication

Customer service

Conflict resolution

Hospitality experience

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

CRM software

Booking systems

Job description

About the Role

Our client, a respected player in the hospitality industry, is seeking a dedicated Customer Support Officer to join their team in Nelspruit, Mpumalanga . This role is essential for providing exceptional service to guests and clients, ensuring all inquiries and issues are resolved efficiently and professionally. You will be the frontline ambassador for our client, handling a variety of customer interactions related to bookings, services, and general inquiries. The ideal candidate possesses outstanding interpersonal skills, a calm demeanor under pressure, and a genuine passion for customer satisfaction. This is an excellent opportunity for individuals based in Nelspruit to build a career in a service-oriented industry with opportunities for growth within the organization. This position requires full-time presence in the office.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding services and amenities.
• Assist with booking reservations, modifications, and cancellations.
• Address and resolve customer complaints and issues promptly and effectively.
• Provide information about services, facilities, and local attractions.
• Ensure accurate record-keeping of customer interactions and requests in the CRM system.
• Collaborate with other departments to ensure seamless service delivery.
• Process payments and manage customer accounts.
• Gather customer feedback to identify areas for service improvement.
• Maintain a positive and professional attitude at all times.
• Uphold the company's standards for customer service excellence.

Requirements

• Minimum of 2 years of experience in customer service or hospitality roles.
• Excellent verbal and written communication skills.
• Strong interpersonal and conflict-resolution skills.
• Proficiency in using booking systems and customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a busy environment.
• Adept at handling customer inquiries with professionalism and empathy.
• Must be available to work flexible hours, including weekends and holidays as needed.
• High school diploma or equivalent required.
• Located in or willing to relocate to Nelspruit, Mpumalanga for this office-based role.
• A passion for delivering exceptional guest experiences.

Benefits

• Competitive salary package.
• Opportunities for career advancement within the hospitality sector.
• Employee discounts on services and accommodations.
• Comprehensive training programs.
• Health and wellness benefits.
• A supportive and team-oriented work environment.
• Regular performance reviews and feedback.