Customer Relations Manager

Helderberg Personnel; Wes-Kaap; Presencial; ZAR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Helderberg Personnel seeks a Customer Service Lead to strengthen lasting customer relationships and deliver exceptional service. You will lead the customer service team, resolve issues, and use insights to drive retention and loyalty.

Key tasks include overseeing operations, implementing engagement strategies, handling complaints, and collaborating with sales and marketing to improve the customer experience. Strong leadership and bilingual communication are essential.

Formación

• A relevant qualification in business, marketing, or a related field would be beneficial.
• Proven experience in customer relations or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle high-pressure situations with professionalism.
• Strategic thinking with a customer-centric approach.
• A very high level of English proficiency.
• A very good level of business Afrikaans proficiency.
• Proficiency in CRM software and customer service tools.
• Strong analytical skills to assess customer feedback and drive improvements.
• Knowledge of the tyre industry would be an advantage.

Responsabilidades

• Develop and maintain strong customer relationships to enhance brand loyalty.
• Oversee customer service operations to ensure high levels of satisfaction.
• Implement customer engagement strategies to improve retention.
• Handle customer complaints and resolve issues effectively.
• Analyse customer feedback and provide insights for service improvements.
• Collaborate with sales and marketing teams to enhance the customer experience.
• Monitor industry trends and competitor activities to stay competitive.
• Ensure compliance with company policies and industry regulations.
• Lead and mentor customer service representatives to uphold service standards.
• Manage CRM systems to optimize customer interactions and data tracking.

Conocimientos

Leadership

Communication

Interpersonal skills

CRM proficiency

Analytical thinking

Educación

Relevant qualification in business/marketing

Herramientas

CRM software

Customer service tools

Descripción del empleo

Purpose of the Role

To build and strengthen lasting customer relationships by ensuring an exceptional customer experience, leading the customer service team, resolving issues effectively and using customer insights to drive service improvements, loyalty and retention.

Key Responsibilities

• Develop and maintain strong customer relationships to enhance brand loyalty
• Oversee customer service operations to ensure high levels of satisfaction
• Implement customer engagement strategies to improve retention
• Handle customer complaints and resolve issues effectively
• Analyse customer feedback and provide insights for service improvements
• Collaborate with sales and marketing teams to enhance the customer experience
• Monitor industry trends and competitor activities to stay competitive
• Ensure compliance with company policies and industry regulations
• Lead and mentor customer service representatives to uphold service standards
• Manage CRM systems to optimize customer interactions and data tracking

Criteria

• A relevant qualification in business, marketing, or a related field would be beneficial
• Proven experience in customer relations or a similar role
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to handle high-pressure situations with professionalism
• Strategic thinking with a customer-centric approach
• A very high level of English proficiency
• A very good level of business Afrikaans proficiency
• Proficiency in CRM software and customer service tools
• Strong analytical skills to assess customer feedback and drive improvements
• Knowledge of the tyre industry would be an advantage

Candidates residing within a close commuting distance of Somerset West are invited to apply for this role.