Customer Relations Manager

Fidelity Services Group; Midrand; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Fidelity Services Group seeks a Sales Account Manager to attain new accounts and ensure client needs and expectations are met. You will maintain knowledge of competing products, structure pricing, and motivate accounts to stay with the business.

In this role, you will work cross-functionally with customer support and resource management to meet customer performance objectives, ensure profitable sales volume and timely collections of invoices.

Qualifications

• Matric/Grade 12 (advantageous qualification).
• Excellent verbal and written communication skills.
• Computer literate with MS Office (Excel/PowerPoint).
• Great interpersonal skills and ability to work in fast-paced environment.

Responsibilities

• Attain new accounts for the business in line with targets.
• Ensure client needs and expectations are met.
• Maintain knowledge of competing products and pricing.
• Follow up orders and assist with timely collections of invoices.
• Work with customer support and resource management to meet objectives.
• Prepare detailed reports per consumer requirements.

Skills

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Time management

Problem solving

Analytical

Education

Matric/Grade 12

Relevant qualification/degree advantageous

Tools

MS Office

Excel

PowerPoint

Job description

Overall Purpose of the job:

• Attain new accounts for the business in line with Targets as set from time to time
• Ensure client’s needs and expectations are met by the business
• Maintain knowledge and awareness of competing products/services, discount and pricing
• structures, and overall strengths and weaknesses in order to determine how best to service
• and motivate accounts to stay with the business and create new customer relationships
• Ensure profitable sales volume and strategic objective targets are met
• Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high
• customer satisfaction ratings that are up to the business’s standards
• Work closely with the customer support and resource management departments in an
• effort to meet customer performance objectives as well as the customers’ expectations
• through complimentary cross-functional efforts
• Regular follow up of orders
• Assist with timely collections of outstanding invoices
• Managing any issues that may arise with both internal and external customers
• Help develop initiatives to increase customer satisfaction and retention
• Assist the Company’s management with company-wide strategic planning
• Ensure works are executed as per company policies and procedure
• Prepares detailed reports dependent on each consumer’s requirements

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Minimum 3 years’ experience
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great Interpersonal Skill

Attributes:

• Action orientated
• Time Management
• Planning and Organizing
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurised environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.