Operations Manager: Commercial (Bloemfontein)

Fidelity Services Group; Vrystaat; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Fidelity Services Group in South Africa seeks a senior Commercial leader to guide overall management across verticals, ensuring service delivery and contract performance. The role emphasizes relationship management with key clients and the broader commercial base, delivering on revenue and cost targets with a focus on strategic execution.

The incumbent will drive sales support, technical efficiency and effective management of SLAs, while fostering strong teams and ensuring alignment with

Qualifications

• University degree – minimum requirement.
• Technical experience with security technology.
• 5 years functional + 5 years managerial experience.
• Strong operational and team development skills.
• Solid business development experience.
• Results oriented with proven delivery of commitments.
• Strong customer focus.
• Excellent verbal and written communication.

Responsibilities

• Achieve targets as per Budget.
• Own regional and national P&L responsibility across business verticals.
• Implement strategy and build relationships with key clients.
• Lead staff, training and build strong teams to support SLAs.
• Minimise travel and related costs while maintaining SLAs.
• Drive efficiency by managing Commercial Services Team activities.
• Resolve escalated customer complaints promptly.

Skills

Leadership

Strategic thinking

Communication

Customer focus

Problem solving

Education

University degree

Job description

Overall Purpose Of The Job

The incumbent will provide general management and guidance for the Commercial business in all verticals. The role encompasses responsibility for service delivery, contract management with Service Level Agreements, relationship management on key clients and the rest of the Commercial customer base.

The Incumbent Is Specifically Tasked To Achieve

• Revenue Targets
• Cost Management for the Services Business Unit
• Service Delivery KPI
• Service Level Agreement and Penalties

In addition, the incumbent plays a pivotal role in sales and technical efficiency and effectiveness in managing the Commercial business. The execution of strategy is critical to this role.

Main Duties & Responsibilities

• Achieve targets as per Budget
• Regional and National P&L Responsibility over Business Verticals
  • Achieve targeted growth
  • Achieving targeted OI contribution
• Implementation of strategy
  • Critical role in developing and maintaining strong relationships
  • Staff, Training and Building of Strong Teams to support according to Service Level Agreements
  • Minimise cost on Travelling and related costs while maintaining Service Level Agreements
• Matrix role-player – in conjunction with all role players
• Drives efficiency and effectiveness by managing Commercial Services Team:
  • Of technical teams
  • Technical Coordinators and administration
  • Stock management
  • Asset Management where required
• Play an active role in escalated customer complaint resolution

Minimum Qualifications And Experience

• University (Degree) – minimum requirement.
• Technical Experience with Security Technology
• 5 years functional + 5 years managerial
• Solid Operational and Team development skills
• Solid Business development experience
• Results oriented with demonstrated performance in keeping and delivering commitments.
• Strong customer focus
• Effective oral and written communicator
• Proven high level comprehension of business processes, business finance
• Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.
• Objective, open-minded and an “out-of-the-box” thinker.

Behavioural Competencies And Skills Required

• Business acumen
• Interpersonal skills
• Presentation and communication skills
• Negotiation skills
• Managerial courageResults driven

Interpersonal Skills

• Good communication skills
• Verbal and written
• Conflict management
• Strong negotiation skills
• Maintaining effective teams
• Customer focus and focus on continuous improvement
• Empowerment mindset with team members

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.