Customer Relations Manager

Fidelity Services Group; South Africa; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Fidelity Services Group is seeking an experienced account manager in South Africa to drive new business and maintain strong client relationships. You will assess client needs, coordinate with support teams, and ensure service levels align with company targets.

The role requires 3+ years of experience, strong communication skills, and proficiency in MS Office. A competitive salary package and growth opportunities are on offer within a dynamic, fast-paced environment.

Qualifications

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Minimum 3 years’ experience
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great Interpersonal Skill

Responsibilities

• Attain new accounts in line with targets.
• Ensure client needs and expectations are met by the business.
• Maintain knowledge of competing products/services and pricing.
• Regular follow up of orders and timely collections of invoices.
• Prepare detailed reports dependent on each consumer’s requirements.
• Assist company management with strategic planning.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Analytical thinking

Time management

Education

Matric / Grade 12

Relevant qualification/degree advantageous

Tools

MS Office

Excel

PowerPoint

Job description

Overall Purpose of the job:

• Attain new accounts for the business in line with Targets as set from time to time
• Ensure client’s needs and expectations are met by the business
• Maintain knowledge and awareness of competing products/services, discount and pricing
• structures, and overall strengths and weaknesses in order to determine how best to service
• and motivate accounts to stay with the business and create new customer relationships
• Ensure profitable sales volume and strategic objective targets are met
• Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high
• customer satisfaction ratings that are up to the business’s standards
• Work closely with the customer support and resource management departments in an
• effort to meet customer performance objectives as well as the customers’ expectations
• through complimentary cross-functional efforts
• Regular follow up of orders
• Assist with timely collections of outstanding invoices
• Managing any issues that may arise with both internal and external customers
• Help develop initiatives to increase customer satisfaction and retention
• Assist the Company’s management with company-wide strategic planning
• Ensure works are executed as per company policies and procedure
• Prepares detailed reports dependent on each consumer’s requirements

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Minimum 3 years’ experience
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great Interpersonal Skill

Attributes:

• Action orientated
• Time Management
• Planning and Organizing
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurised environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.