Customer Relationship Manager

Ntsumi HR Partners; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Ntsumi HR Partners is seeking a dynamic sales leader to expand and sustain growth in the Gauteng region, spanning mining, manufacturing, and related sectors. You will craft a personal action plan, manage costs, and drive profitable growth across multiple business units.

You will analyze customer needs, build trust with existing clients, win new business, and apply key account management. Proficiency with CRM, complaints tools, and MS Office is essential, complemented by strong leadership and a

Qualifications

• Matric / Grade 12, plus a relevant tertiary qualification in Sales, Marketing, Business Management, Engineering, Agricultural Science, Milling Technology, or a related technical/commercial field.
• Strong commercial acumen and understanding of the sales cycle.
• Proficiency with CRM systems, complaint management tools and MS Office.

Responsibilities

• Develop and implement a personal action plan that contributes to the sustainable, profitable growth of the assigned territory and business units, in line with agreed top and bottom line budgets.
• Manage structure costs within the agreed annual budget.
• Own a defined Gauteng based territory with a broader South African focus, working across the relevant business units.
• Understand customer needs through ongoing analysis of demand, market trends and competitor activity.
• Strengthen and grow trust with the existing customer base while actively winning new customers.
• Build strong stakeholder relationships at every level and apply key account management principles where appropriate.
• Build and maintain strong working relationships with internal partners across customer service, quoting, technical and fulfilment teams, as well as key stakeholders in the relevant business units.
• Support fellow stakeholders in reaching their own targets, for example working with the commercial team to reduce outstanding payments.
• Follow the organisation's structured sales cycle from first contact through to close.
• Use the company's CRM and complaints management systems as the primary tools for day to day sales work.
• Gather and share key market and product information across the sub region.

Skills

Customer focus

Relationship building

Communication skills

Sales mindset

Leadership

Self-starter

Team player

Education

Matric + tertiary in related field

Tools

CRM software

Complaint management tools

MS Office

Job description

Key Responsibilities

Grow the business sustainably

• Develop and implement a personal action plan that contributes to the sustainable, profitable growth of the assigned territory and business units, in line with agreed top and bottom line budgets.
• Manage structure costs within the agreed annual budget.
• Own a defined Gauteng based territory with a broader South African focus, working across the relevant business units.

Customer focus

• Understand customer needs through ongoing analysis of demand, market trends and competitor activity.
• Strengthen and grow trust with the existing customer base while actively winning new customers.
• Build strong stakeholder relationships at every level and apply key account management principles where appropriate.

Relationship management

• Build and maintain strong working relationships with internal partners across customer service, quoting, technical and fulfilment teams, as well as key stakeholders in the relevant business units.
• Support fellow stakeholders in reaching their own targets, for example working with the commercial team to reduce outstanding payments.

Best practice

• Follow the organisation's structured sales cycle from first contact through to close.
• Use the company's CRM and complaints management systems as the primary tools for day to day sales work.
• Gather and share key market and product information across the sub region.

Education & Experience

• Matric / Grade 12, plus a relevanttertiary qualificationinSales, Marketing, Business Management, Engineering, Agricultural Science, Milling Technology, or a related technical/commercial field.
• A strong background in mining, manufacturing or other related industries is essential.
• Strong commercial acumen and understanding of the sales cycle.
• Demonstrated leadership experience and potential.
• Proficiency with CRM systems, complaint management tools and MS Office.
• Business level English is essential; an additional local language is an advantage.

What We Are Looking For

• A customer first personality with a genuine drive to make customers happy.
• Hunter qualities and the drive to close deals.
• Excellent listening and communication skills at all levels, internally and externally.
• Entrepreneurial thinking and a proactive, self-starting approach that needs minimal instruction.
• Integrity, attention to detail and loyalty.
• A strong leader who is also a reliable, collaborative team player.
• The ability to perform well under pressure with a can do, will do attitude.
• An agile, open mindset.

Closing Date: 3 September 2026

Should you not receive feedback within two weeks of the closing date, please consider your application unsuccessful.