Sales Operations Specialist

CDW; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Job summary

CDW in Cape Town seeks an experienced administrator to support our UK & International Sales Operations. You will help manage end-to-end order processing, quotations, and vendor coordination while liaising with multiple internal teams and external partners. A fast-paced, accuracy-driven mindset is essential.

You will contribute to continual improvement, data integrity, and client satisfaction, leveraging CRM/ERP tools and reporting capabilities within a global operations context.

Qualifications

• Proven track record of working in an administrative function within a fast paced international organisation.
• Ability to follow a defined business process but with curiosity, wanting to understand the Why?
• Strong understanding and experience of the sales process.
• Experience in building relationships and engaging with multiple internal business units.
• Experience in the use of CRM systems, ERP solutions and reporting tools.
• Credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to “win hearts and minds”.

Responsibilities

• Follow the correct process for accurately completing activities within our systems.
• Produce accurate and timely client facing quotations within the customer margin policies.
• Liaising with Customer Services for returns or replacement devices and query resolution.
• Input orders within agreed SLAs (timely and accuracy).
• Customer purchase order management working with our procurement team.
• Customer back‑order management.
• Build a solid relationship with our internal and external customers.
• Executing and delivering internal and external facing documents including reports and contracts.

Skills

Administrative experience

CRM systems

ERP solutions

Sales process understanding

Relationship building

Stakeholder engagement

Tools

CRM tools

ERP systems

Reporting tools

Job description

CDW in Cape Town seeks an experienced administrator to support our UK & International Sales Operations. You will help manage end-to-end order processing, quotations, and vendor coordination while liaising with multiple internal teams and external partners. A fast-paced, accuracy-driven mindset is essential.

You will contribute to continual improvement, data integrity, and client satisfaction, leveraging CRM/ERP tools and reporting capabilities within a global operations context.