Customer Experience & Support Coordinator - Mossel Bay

Placements24; Mossel Bay; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Employee discounts

Growth opportunities

Ongoing training

Job summary

Placements24 in Mossel Bay, Western Cape seeks a detail-oriented Customer Support Coordinator to enhance client services. You will handle inquiries via phone, email, and in-person, process orders, manage records, and liaise with departments to resolve issues, contributing to customer satisfaction.

The role requires strong communication, organizational skills, and experience in customer service or admin. Proficiency with Microsoft Office and CRM/ticketing systems is advantageous, with a

Qualifications

• Experience in customer service or administrative support.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and CRM or ticketing systems.

Responsibilities

• Handle customer inquiries via phone, email, and in-person, providing information and resolving issues.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain customer records and update account information in the company's system.
• Liaise with other departments to ensure customer issues are resolved promptly.
• Provide product information and basic troubleshooting assistance.
• Gather customer feedback and report common issues or suggestions to management.
• Assist in training new customer service team members.
• Ensure a high level of customer satisfaction by delivering exceptional service.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Problem solving

Education

High school diploma

Tools

Microsoft Office Suite

CRM software

Ticketing system

Job description

Placements24 in Mossel Bay, Western Cape seeks a detail-oriented Customer Support Coordinator to enhance client services. You will handle inquiries via phone, email, and in-person, process orders, manage records, and liaise with departments to resolve issues, contributing to customer satisfaction.

The role requires strong communication, organizational skills, and experience in customer service or admin. Proficiency with Microsoft Office and CRM/ticketing systems is advantageous, with a