Customer Support Coordinator

Placements24; Mossel Bay; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Employee discounts

Growth opportunities

Ongoing training

Job summary

Placements24 in Mossel Bay, Western Cape seeks a detail-oriented Customer Support Coordinator to enhance client services. You will handle inquiries via phone, email, and in-person, process orders, manage records, and liaise with departments to resolve issues, contributing to customer satisfaction.

The role requires strong communication, organizational skills, and experience in customer service or admin. Proficiency with Microsoft Office and CRM/ticketing systems is advantageous, with a

Qualifications

• Experience in customer service or administrative support.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and CRM or ticketing systems.

Responsibilities

• Handle customer inquiries via phone, email, and in-person, providing information and resolving issues.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain customer records and update account information in the company's system.
• Liaise with other departments to ensure customer issues are resolved promptly.
• Provide product information and basic troubleshooting assistance.
• Gather customer feedback and report common issues or suggestions to management.
• Assist in training new customer service team members.
• Ensure a high level of customer satisfaction by delivering exceptional service.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Problem solving

Education

High school diploma

Tools

Microsoft Office Suite

CRM software

Ticketing system

Job description

About the Role

Our client, a well-established retailer with a strong presence in the Western Cape, is seeking a detail-oriented and customer-focused Customer Support Coordinator to enhance their client services operations in Mossel Bay, Western Cape . This role is essential for managing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across all touchpoints. You will play a key part in maintaining customer satisfaction and loyalty by providing prompt and effective support. This is a great opportunity to contribute to a reputable brand and develop your skills in a customer-centric role.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person, providing information and resolving issues.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain customer records and update account information in the company's system.
• Liaise with other departments to ensure customer issues are resolved promptly.
• Provide product information and basic troubleshooting assistance.
• Gather customer feedback and report common issues or suggestions to management.
• Assist in training new customer service team members.
• Ensure a high level of customer satisfaction by delivering exceptional service.

Requirements

• Proven experience in a customer service or administrative support role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and experience with CRM or ticketing systems is beneficial.
• Ability to remain calm and professional under pressure.
• A proactive approach to problem-solving.
• High school diploma or equivalent qualification.

Benefits

Our client offers a competitive salary, employee discounts, and opportunities for growth within the retail sector. This role provides a stable work environment in the beautiful region of Mossel Bay, Western Cape . Employees will benefit from ongoing training and a supportive team culture. Join a company that values its customers and invests in its employees' development.