Customer Experience Specialist - Retail

Placements24; Randburg; On-site; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Competitive salary

Performance-based recognition

Employee discounts

Training and development opportunities

Positive work environment

Job summary

Placements24 in Randburg is seeking a Customer Experience Specialist to ensure every customer interaction is positive and memorable. You will be the main contact for inquiries, feedback, and issue resolution, contributing to brand loyalty and an excellent shopping experience.

The role emphasizes service excellence, collaboration with store staff, and leveraging CRM tools to track interactions and outcomes. A genuine passion for customer care is expected.

Qualifications

• Previous experience in customer service, preferably within the retail industry.
• Strong communication, listening, and interpersonal skills.
• Proficiency in using CRM software and standard office applications.

Responsibilities

• Serve as the primary contact for customers via phone, email, and in person.
• Resolve customer issues promptly with focus on first-contact resolution.
• Gather customer feedback and provide insights to management for service improvement.
• Educate customers on products, services, and store policies to enhance their shopping experience.

Skills

Communication

Listening skills

Interpersonal skills

Problem-solving

CRM proficiency

Office software

Team collaboration

Customer service focus

Tools

CRM software

Office apps

Job description

About the Role

Our client is looking for an empathetic and service-oriented Customer Experience Specialist to join their team in Randburg . This role is dedicated to ensuring every customer interaction is positive, memorable, and contributes to building strong brand loyalty. You will be the primary point of contact for customer inquiries, feedback, and issue resolution, working to enhance the overall customer journey. This is an ideal role for individuals passionate about service excellence and committed to upholding the highest standards of customer care within a retail setting.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries via phone, email, and in-person.
• Resolve customer issues and complaints promptly and professionally, aiming for first-contact resolution.
• Gather customer feedback through various channels and provide insights to management for service improvement.
• Educate customers on products, services, and store policies to enhance their shopping experience.
• Assist in developing and implementing strategies to improve customer satisfaction and loyalty.
• Maintain detailed records of customer interactions and resolutions in the CRM system.

Requirements

• Previous experience in customer service, preferably within the retail industry.
• Exceptional communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Proficiency in using customer relationship management (CRM) software and standard office applications.
• Ability to work collaboratively with store staff and management.
• A genuine passion for delivering outstanding customer service.

Benefits

• Competitive salary and potential for performance-based recognition.
• Opportunities to shape customer service strategies and improve operational processes.
• Employee discounts on a wide range of products.
• A positive and supportive work environment focused on customer success.
• Training and development opportunities to enhance customer service expertise.