Customer Experience Consultant

Neptune; Gauteng; On-site; ZAR 320,000 - 420,000; Full time

Job summary

Neptune in Sandton, ZA is seeking a CX Consultant to deliver an exceptional customer experience by managing inbound and outbound interactions, generating sales opportunities, and providing after-sales support.

The role also involves processing customer orders, resolving queries, and handling guaranty and warranty returns while maintaining strong customer relationships to drive proactive engagement and business growth.

Responsibilities

• Deliver an exceptional customer experience by managing inbound and outbound customer interactions.
• Generate sales opportunities and support business growth through proactive customer engagement.
• Process customer orders and resolve customer queries in a timely manner.
• Manage guaranty and warranty return processes and maintain strong customer relationships.

Skills

Customer interactions

Lead generation

After-sales support

Order processing

Query resolution

Warranty returns

Relationship management

Job description

The CX Consultant is responsible for delivering an exceptional customer experience by managing inbound and outbound customer interactions, generating sales opportunities, providing after-sales support, processing customer orders, resolving customer queries, manage guaranty and warranty return process, and maintaining strong customer relationships. The incumbent serves as the first point of contact for customers while supporting business growth through proactive customer engagement and lead generation.

Customer Experience Consultant Sandton, ZA