CX Growth Consultant: Lead & Delight Customers

Neptune; Gauteng; On-site; ZAR 320,000 - 420,000; Full time

Job summary

Neptune in Sandton, ZA is seeking a CX Consultant to deliver an exceptional customer experience by managing inbound and outbound interactions, generating sales opportunities, and providing after-sales support.

The role also involves processing customer orders, resolving queries, and handling guaranty and warranty returns while maintaining strong customer relationships to drive proactive engagement and business growth.

Responsibilities

• Deliver an exceptional customer experience by managing inbound and outbound customer interactions.
• Generate sales opportunities and support business growth through proactive customer engagement.
• Process customer orders and resolve customer queries in a timely manner.
• Manage guaranty and warranty return processes and maintain strong customer relationships.

Skills

Customer interactions

Lead generation

After-sales support

Order processing

Query resolution

Warranty returns

Relationship management

Job description

Neptune in Sandton, ZA is seeking a CX Consultant to deliver an exceptional customer experience by managing inbound and outbound interactions, generating sales opportunities, and providing after-sales support.

The role also involves processing customer orders, resolving queries, and handling guaranty and warranty returns while maintaining strong customer relationships to drive proactive engagement and business growth.