Store Leader: Customer Experience & Sales Growth

Massdiscounters t/a Game and Dionwired; Gauteng; On-site; ZAR 334,800 - 558,000; Full time

Job summary

A leading South African retail company is looking for a senior manager to create an optimal shopping experience by driving customer service and sales performance. The successful candidate will have at least 5 years' experience in retail management, ensuring effective leadership, team development, and inventory management. Responsibilities include enhancing customer experience, managing expenses, and implementing strategies to boost sales. The role requires strong leadership and analytical skills, with a focus on maximizing profitability and team productivity.

Qualifications

• Minimum 5 years of retail experience in a senior management role.
• Understand the relevant target markets.
• Strong understanding of customer experience initiatives.

Responsibilities

• Maximise profitability through leadership and execution of sales functions.
• Enhance customer experience by resolving conflicts promptly.
• Manage expenses to prevent over expenditure.
• Analyze merchandise movement to highlight fast/slow sellers.

Skills

Customer service skills

Leadership skills

Analytical skills

Conflict resolution

Education

Matric

Relevant tertiary qualification

Job description

A leading South African retail company is looking for a senior manager to create an optimal shopping experience by driving customer service and sales performance. The successful candidate will have at least 5 years' experience in retail management, ensuring effective leadership, team development, and inventory management. Responsibilities include enhancing customer experience, managing expenses, and implementing strategies to boost sales. The role requires strong leadership and analytical skills, with a focus on maximizing profitability and team productivity.