Customer Experience Manager - Retail

Placements24; Afrique du Sud; Hybride; ZAR 480 000 - 720 000; Plein temps

Résumé du poste

Placements24 in Polokwane, Limpopo, invites applications for a Customer Experience Manager to lead customer-centric initiatives in a hybrid role. You will design strategies to improve satisfaction, loyalty, and experience across all touchpoints and analyze feedback to drive improvements.

The ideal candidate will train staff on best practices, champion a customer-first culture, and shape the customer experience strategy for a growing retail brand in Polokwane.

Responsabilités

• Design and implement strategies to enhance customer satisfaction, loyalty and overall experience across touchpoints.
• Analyze customer feedback to identify areas for improvement and opportunities.
• Train staff on customer service best practices to embed a customer-centric culture.
• Lead initiatives that shape the customer experience strategy for a growing retail brand.

Description du poste

About the Role

Our client, a leader in customer-centric retail, is looking for an inspiring Customer Experience Manager to lead their initiatives in Polokwane, Limpopo . This hybrid role will involve designing and implementing strategies to enhance customer satisfaction, loyalty, and overall experience across all touchpoints. You will be responsible for analyzing customer feedback, identifying areas for improvement, training staff on customer service best practices, and developing programs that foster a strong customer-centric culture. The ideal candidate will have a deep understanding of customer behavior, exceptional communication and interpersonal skills, and a passion for creating memorable customer journeys. This is an exciting opportunity to shape the customer experience strategy for a growing brand in Polokwane, Limpopo . We are committed to putting the customer at the heart of everything we do and are seeking a leader who can champion this vision. Your efforts in Polokwane will directly impact customer retention and brand reputation. Join us and make a real difference in how customers connect with our client in Polokwane .