Customer Experience Leader & Insights Strategist

Boardroom Appointments; Johannesburg; On-site; ZAR 520,000 - 760,000; Full time

Job summary

Boardroom Appointments in Johannesburg is seeking a Customer Experience Manager to lead CX initiatives, analyze customer data, and collaborate across departments to improve service quality.

The role requires at least 4 years in a similar role and a BCom General; finance/marketing qualifications are advantageous. This position is based in South Africa with a focus on delivering exceptional customer experiences.

Qualifications

• Minimum 4 years in a similar role.
• Strong ability to work independently and meet deadlines.
• Proven relationship-building and communication skills.
• BCom General; finance/marketing degrees advantageous.

Responsibilities

• Leverage customer analytics and insights to steer business decisions.
• Develop and lead CX frameworks delivering financial and experiential benefits.
• Translate customer needs into actionable goals.
• Deliver service excellence by adhering to quality standards.
• Seek feedback and pursue training when needed.
• Collaborate across teams to enhance delivery and innovation.

Skills

Independent worker

Relationship building

Self-starter

Time management

Education

BCom General

BCom Finance

Job description

Boardroom Appointments in Johannesburg is seeking a Customer Experience Manager to lead CX initiatives, analyze customer data, and collaborate across departments to improve service quality.

The role requires at least 4 years in a similar role and a BCom General; finance/marketing qualifications are advantageous. This position is based in South Africa with a focus on delivering exceptional customer experiences.