Customer Experience & Insights Intern

Takealotcom; Cape Town; On-site; ZAR 89,000 - 112,000; Full time

Job summary

Takealot.com in Cape Town DC is seeking a Customer Service Intern to join our fast-growing team. You will analyse customer service data, support SOPs, and work with cross-functional teams to drive improvements in customer satisfaction.

The role is an 18-month contract, offering exposure to a dynamic e-commerce environment and hands-on experience with performance metrics, processes, and reporting. We value collaboration, initiative, and a proactive approach.

Qualifications

• N6 certificate in Business Management, Marketing or related field.
• Proven ability to work in a fast-paced team environment.
• Proficient with MS Office and data handling.

Responsibilities

• Analyse customer service data and feedback to identify trends and improvements.
• Support the creation, review, and optimisation of SOPs and process flows.
• Contribute to continuous improvement initiatives to boost efficiency and customer satisfaction.
• Assist with reporting on key metrics and performance indicators.
• Work with cross-functional teams including Customer Experience, Operations, and Data.
• Participate in projects to optimise customer service processes and system utilisation.

Skills

Computer literacy

Attention to detail

Written and verbal comms

Time management

MS Office

Data interpretation

HR concepts

Organization skills

Education

N6 certificate in Business Management, Marketing or related field

Tools

MS Office Suite

Job description

Takealot.com in Cape Town DC is seeking a Customer Service Intern to join our fast-growing team. You will analyse customer service data, support SOPs, and work with cross-functional teams to drive improvements in customer satisfaction.

The role is an 18-month contract, offering exposure to a dynamic e-commerce environment and hands-on experience with performance metrics, processes, and reporting. We value collaboration, initiative, and a proactive approach.