Customer service & Customer Insights Intern

Takealotcom; Cape Town; On-site; ZAR 89,000 - 112,000; Full time

Job summary

Takealot.com in Cape Town DC is seeking a Customer Service Intern to join our fast-growing team. You will analyse customer service data, support SOPs, and work with cross-functional teams to drive improvements in customer satisfaction.

The role is an 18-month contract, offering exposure to a dynamic e-commerce environment and hands-on experience with performance metrics, processes, and reporting. We value collaboration, initiative, and a proactive approach.

Qualifications

• N6 certificate in Business Management, Marketing or related field.
• Proven ability to work in a fast-paced team environment.
• Proficient with MS Office and data handling.

Responsibilities

• Analyse customer service data and feedback to identify trends and improvements.
• Support the creation, review, and optimisation of SOPs and process flows.
• Contribute to continuous improvement initiatives to boost efficiency and customer satisfaction.
• Assist with reporting on key metrics and performance indicators.
• Work with cross-functional teams including Customer Experience, Operations, and Data.
• Participate in projects to optimise customer service processes and system utilisation.

Skills

Computer literacy

Attention to detail

Written and verbal comms

Time management

MS Office

Data interpretation

HR concepts

Organization skills

Education

N6 certificate in Business Management, Marketing or related field

Tools

MS Office Suite

Job description

Takealot.com, South Africa's leading online retailer, is looking for a highly talentedCustomer Service Intern to join our team in Cape Town DC.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

Requirements

Qualifications & Experience

N6 certificate in Business Management, Marketing or any related field or a related discipline.

The skills we need:

• Computer Literacy
• Strong Attention to Detail
• Strong written and verbal communication skills
• Time management and ability to manage multiple projects simultaneously
• MS Office Suite (Word, Excel, PowerPoint)
• Data interpretation and presentation
• Basic understanding of HR principles and practices
• Strong organisational and administrative skills

Attributes required:

• Collaborative
• Creative Energy
• Hands on
• Have an opinion and voice it
• Strong communication skills
• Strong problem-solving skills

Key responsibilities:

• Analyse customer service data and feedback to identify trends, challenges, and improvement opportunities
• Support the creation, review, and optimisation of SOPs and process flows
• Contribute to continuous improvement initiatives aimed at enhancing efficiency and customer satisfaction
• Assist with reporting on key metrics and performance indicators
• Work closely with cross-functional teams including Customer Experience, Operations, and Data to implement improvements
• Participate in projects to optimise customer service processes and system utilisation

This is an 18-month contract position.

This is a contract position

High Level:

At the Takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship Programme will prepare you for a career in a large-scale and fast-paced environment.

Every selected intern gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The programme consists of various technical and soft-skill courses where you will receive training on a variety of areas.

You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of great industries.

How To Sell This Job

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.