Branch Delivery & Service Leader: Drive Sales & Excellence

Fnbnamibia; Pretoria; On-site; ZAR 580,000 - 647,000; Full time

Job summary

FNB Pretoria is seeking a Branch Delivery Sales and Service Team Leader to guide and coach the branch sales and service team, aiming to meet and exceed targets while ensuring compliant processes and exceptional customer experiences. You will drive sales, deliver service excellence, and develop capable teams in a dynamic branch setting.

You will lead performance, coach staff, manage risk and governance, and report on service delivery and customer targets.

Qualifications

• Proven leadership within a sales and service branch environment.
• Strong track record of achieving sales, service, and customer experience targets.
• Solid understanding of compliance, risk, and governance within financial services.
• Experience coaching, developing, and managing team performance.
• Ability to analyse data and translate insights into practical actions.

Responsibilities

• Lead and support the sales and service team to achieve and exceed targets.
• Drive sales across product and campaign initiatives to optimise growth.
• Deliver customer experience excellence aligned to service standards.
• Communicate service solutions clearly and secure buy-in.
• Ensure product knowledge and advice is compliant and accurate.
• Engage customers to understand requirements and support value optimisation.
• Manage and grow the active customer base within the branch.
• Provide regular reporting on service delivery, targets and SLA performance.

Skills

Leadership

Sales

Customer service

Data analysis

Coaching

Education

Grade 12 / NQF Level 4

NQF Level 5 Banking or related fields

Job description

FNB Pretoria is seeking a Branch Delivery Sales and Service Team Leader to guide and coach the branch sales and service team, aiming to meet and exceed targets while ensuring compliant processes and exceptional customer experiences. You will drive sales, deliver service excellence, and develop capable teams in a dynamic branch setting.

You will lead performance, coach staff, manage risk and governance, and report on service delivery and customer targets.