Customer Experience Graduate Programme

Tracker inc.; Gauteng; On-site; ZAR 56,000 - 84,000; Full time

Benefits offered by this job

Stipend during programme

Job summary

Tracker Connect invites unemployed South African graduates to join a 12-month Graduate Development Programme in our Customer Experience Centre, gaining structured exposure, coaching, and practical experience in a dynamic customer-centric environment.

Successful candidates will develop skills in first-contact resolution, data accuracy, product knowledge, and collaboration while receiving a stipend to cover basic expenses.

Qualifications

• Professional and positive attitude.
• Excellent communication and interpersonal skills.
• Willingness and ability to learn.
• Adaptability and resilience.
• Problem-solving ability.
• Teamwork and collaboration.
• Ability to work in a multi-skilled and fast-paced environment.

Skills

Communication skills

Interpersonal skills

Willingness to learn

Adaptability

Problem-solving

Teamwork

Multi-skilled / fast-paced

Education

National Diploma or Degree in Sales/Marketing

Other relevant Commerce qualifications

Job description

Tracker Connect is offering an exciting opportunity for unemployed South African graduates who are eager to gain meaningful workplace experience and build a career. Successful candidates will be placed within our Customer Experience Centre, where they will receive structured workplace exposure, coaching, and practical experience in a dynamic customer-centric environment.

Graduate Development Programme

The Graduate Development Programme is a 12-month structured workplace experience programme aimed at graduates seeking practical exposure within a customer experience environment. After having completed the qualification, the young people will be equipped with the following competencies:

• Providing effective first-contact and one-stop customer resolution.
• Capturing and updating customer information.
• Handling customer queries and electronic communication.
• Developing knowledge of Tracker products, services and systems.
• Upselling and cross-selling relevant products and services.
• Understanding invoices, adjustments, advance payments, credit notes and payment allocations.
• Supporting data integrity initiatives.
• Contracting and scheduling.
• Developing problem-solving and customer relationship management skills.
• Be a South African citizen in possession of a valid South African ID.
• Ages between 18 and 35 with no Criminal Record
• Be currently unemployed
• Not studying fulltime and no previous formal work experience

Qualification

Completed National Diploma or Degree in any of the below fields:

• Sales and Marketing
• Other relevant or equivalent Commerce qualifications

We are looking for candidates who demonstrate

• A professional and positive attitude.
• Excellent communication and interpersonal skills.
• Willingness and ability to learn.
• Adaptability and resilience.
• Problem-solving ability.
• Teamwork and collaboration.
• Ability to work in a multi-skilled and fast-paced environment.

Please note, preference will be given to applicants from designated groups in line with Tracker's policies.

• No additional benefits are applicable for the duration of the programme.
• A minimal stipend will be offered as remuneration to compensate for basic expenses during the course of the Graduate Programme which is for the duration of 12 months.