Customer Experience Graduate Programme

Tracker Connect; Gauteng; On-site; ZAR 67,000 - 89,000; Full time

Benefits offered by this job

Stipend

Job summary

Tracker Connect invites unemployed South African graduates to join a 12-month Graduate Development Programme in Gauteng. You will gain structured exposure in a dynamic customer-centric environment, with coaching and practical experience in customer service and operations.

The programme emphasizes first-contact resolution, product knowledge, data integrity, and cross-selling. Preference is given to designated groups, and a stipend is offered for basic expenses during the period.

Qualifications

• South African citizen with a valid SA ID and be unemployed.
• Ages 18–35 and not currently studying full-time.
• Be computer literate and able to work in a fast-paced environment.
• Completed National Diploma or Degree in one of the listed fields.

Responsibilities

• Provide effective first-contact and one-stop customer resolution.
• Capture and update customer information accurately.
• Deliver excellent customer service to all interactions.
• Handle customer queries and electronic communications.
• Build knowledge of Tracker products, services and systems.
• Upsell and cross-sell relevant products and services where appropriate.
• Understand invoices, adjustments, and payments; assist with reconciliations.
• Support data integrity initiatives and scheduling tasks.
• Develop problem-solving and customer relationship management skills.

Skills

Customer service

Communication

Interpersonal skills

Customer focus

Attention to detail

Willingness to learn

Adaptability

Problem solving

Teamwork

Education

Business Management / Business Administration

Industrial Psychology

Information Systems / Data Analytics

Human Resource Management

Sales and Marketing

Customer Relationship Management

Job description

Introduction

Tracker Connect is offering an exciting opportunity for unemployed South African graduates who are eager to gain meaningful workplace experience and build a career. Successful candidates will be placed within our Customer Experience Centre, where they will receive structured workplace exposure, coaching, and practical experience in a dynamic customer-centric environment.

Introduction

Tracker Connect is offering an exciting opportunity for unemployed South African graduates who are eager to gain meaningful workplace experience and build a career. Successful candidates will be placed within our Customer Experience Centre, where they will receive structured workplace exposure, coaching, and practical experience in a dynamic customer-centric environment.

Position Summary

Industry: IT & Internet

Job category: Call Centre and Telesales

Location: Gauteng

Contract: Fixed Term Contract

Remuneration: Stipend

EE position: Yes

Key Outputs

• The Graduate Development Programme Is a 12-month Structured Workplace Experience Programme Aimed At Graduates Seeking Practical Exposure Within a Customer Experience Environment. After Having Completed The Qualification, The Young People Will Be Equipped With The Following Competencies
• Providing effective first-contact and one-stop customer resolution.
• Capturing and updating customer information.
• Delivering excellent customer service.
• Handling customer queries and electronic communication.
• Developing knowledge of Tracker products, services and systems.
• Upselling and cross-selling relevant products and services.
• Understanding invoices, adjustments, advance payments, credit notes and payment allocations.
• Supporting data integrity initiatives.
• Contracting and scheduling.
• Developing problem-solving and customer relationship management skills.
  

Minimum Requirements

• Be a South African citizen in possession of a valid South African ID.
• Ages between 18 and 35 with no Criminal Record
• Be currently unemployed
• Not studying fulltime and no previous formal work experience
• Be computer literate.
  

Qualification

Completed National Diploma or Degree in any of the below fields:

• Business Management / Business Administration
• Industrial Psychology
• Information Systems / Data Analytics
• Human Resource Management
• Sales and Marketing
• Customer Relationship Management

Competencies Required

• Other relevant or equivalent Commerce qualifications

We Are Looking For Candidates Who Demonstrate

• A passion for customer service.
• A professional and positive attitude.
• Excellent communication and interpersonal skills.
• Customer focus.
• Attention to detail.
• Willingness and ability to learn.
• Adaptability and resilience.
• Problem-solving ability.
• Teamwork and collaboration.
• Ability to work in a multi-skilled and fast-paced environment.
  

Please note, preference will be given to applicants from designated groups in line with Tracker’s policies.

If you are not contacted within 4 weeks, consider your application unsuccessful.

Benefits

No additional benefits are applicable for the duration of the programme.

A minimal stipend will be offered as remuneration to compensate for basic expenses during the course of the Graduate Programme which is for the duration of 12 months.