Customer Experience Specialist

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional growth opportunities

Job summary

Placements24 seeks a Customer Experience Specialist in Polokwane to elevate every customer interaction and drive loyalty. You will map journeys, identify pain points, and collaborate with marketing, sales, and product teams to ensure consistent brand experiences.

The role values analytical thinkers with strong communication skills who can interpret customer data and translate insights into practical improvements. This is a full-time, office-based position with growth opportunities.

Qualifications

• Proven experience in customer experience, customer service management, or a related field.
• Strong analytical skills with the ability to interpret customer data.
• Excellent communication and presentation skills.

Responsibilities

• Analyze customer feedback and data to identify areas for experience improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Map customer journeys and identify key touchpoints for optimization.
• Collaborate with marketing, sales, and product teams to ensure consistent messaging and experience.
• Monitor customer service metrics and report on key performance indicators.

Skills

Customer Experience

Analytical Skills

Communication

CRM Systems

Tools

CRM Systems

Job description

About the Role

Our client is seeking a passionate Customer Experience Specialist to enhance customer interactions and satisfaction within their team in Polokwane . This role focuses on understanding customer journeys, identifying pain points, and implementing strategies to improve the overall experience. You will work closely with various departments to ensure a consistent and positive brand interaction at every touchpoint. This is an excellent opportunity for a creative and analytical individual looking to make a significant impact on customer loyalty and brand perception.

Key Responsibilities

• Analyze customer feedback and data to identify areas for experience improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Map customer journeys and identify key touchpoints for optimization.
• Collaborate with marketing, sales, and product teams to ensure consistent messaging and experience.
• Monitor customer service metrics and report on key performance indicators.

Requirements

• Proven experience in customer experience, customer service management, or a related field.
• Strong analytical skills with the ability to interpret customer data.
• Excellent communication and presentation skills.
• Experience with customer feedback tools and CRM systems.
• A passion for creating exceptional customer experiences.

Benefits

• Competitive salary and performance-based incentives.
• Full-time role based in our Polokwane office.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and learning.
• A dynamic and innovative work culture.