Customer Experience Associate - On-site

Placements24; Soweto; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Performance-based bonuses

Employee discounts

Comprehensive training

Career advancement

Supportive team environment

Overtime during peak seasons

Job summary

Placements24 is seeking a Customer Experience Associate for our Soweto flagship store in Gauteng. You will engage customers, answer product questions, and guide purchases to ensure an outstanding shopping experience.

You will handle transactions at the POS, offer tailored recommendations, resolve inquiries and returns, and keep the store inviting and well-stocked. The role requires reliability, excellent communication, and a proactive, team-oriented attitude.

Qualifications

• Experience in a customer-facing role, preferably in retail or hospitality.
• Excellent interpersonal and communication skills.
• Passion for delivering outstanding customer service.
• Ability to work in a fast-paced retail environment.
• Proficient with POS systems and basic computer applications.
• Willingness to work weekends/holidays.
• Reliable and punctual for all shifts.
• Positive attitude and eagerness to learn.

Responsibilities

• Greet customers warmly and assist with their needs.
• Provide product information, features, and benefits.
• Offer personalized recommendations based on customer preferences.
• Process sales transactions accurately using the POS system.
• Handle inquiries, complaints, and returns professionally.
• Maintain a clean, organized, and appealing store environment.
• Assist with inventory management and stocking.
• Collaborate with the team to achieve sales targets.
• Contribute to a positive, team-oriented work atmosphere.

Skills

Customer facing

Interpersonal skills

Communication

Problem solving

POS proficiency

Flexible hours

Reliability & punctuality

Education

High school diploma

Tools

POS system

Job description

About the Role

Our client, a leading retailer, is looking for an enthusiastic and customer-focused Customer Experience Associate to join their team at their flagship store in Soweto, Gauteng . This is a permanent, on-site role dedicated to ensuring every customer has an exceptional shopping experience. You will be responsible for assisting customers with product inquiries, providing personalized recommendations, processing transactions, and resolving any issues that may arise. Your primary goal is to create positive and memorable interactions that foster customer loyalty and enhance our client's brand reputation. We are committed to delivering outstanding service, and this role is at the heart of that commitment. The ideal candidate will be personable, empathetic, and possess a strong passion for customer service, thriving in a dynamic retail environment. You will work closely with store management and team members to achieve collective goals.

Key Responsibilities

• Greet customers warmly and assist them with their needs throughout their shopping journey.
• Provide detailed product information, features, and benefits.
• Offer personalized recommendations based on customer preferences and needs.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Handle customer inquiries, complaints, and returns with professionalism and efficiency.
• Maintain a clean, organized, and visually appealing store environment.
• Assist with inventory management, including receiving stock and stocking shelves.
• Stay up-to-date on product knowledge and promotions.
• Collaborate with team members to achieve sales targets and store objectives.
• Contribute to a positive and team-oriented work atmosphere.

Requirements

• Previous experience in a customer-facing role, preferably in retail or hospitality.
• Excellent interpersonal and communication skills.
• A genuine passion for providing outstanding customer service.
• Ability to work effectively in a fast-paced retail environment.
• Strong problem-solving skills and the ability to handle challenging situations calmly.
• Proficiency in using POS systems and basic computer applications.
• Ability to work flexible hours, including weekends and holidays, as required by the retail schedule.
• High school diploma or equivalent required.
• Must be reliable and punctual for all shifts at the Soweto store.
• A positive attitude and willingness to learn new skills.

Benefits

• Our client offers a competitive hourly wage and potential for performance-based bonuses.
• Employees benefit from employee discounts on company products and services.
• Comprehensive training is provided to equip you with product knowledge and service skills.
• Opportunities for career advancement within the retail sector are available.
• Our client promotes a supportive team environment that values collaboration and individual contributions.
• Standard retail working hours apply, with potential for overtime during peak seasons.
• Join a well-regarded company that prioritizes customer satisfaction and employee development.