Remote Customer Engagement Specialist

Placements24; Stellenbosch; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive compensation package

Fully remote work setup

Health, dental, and vision insurance

Generous paid time off and development

Job summary

Placements24 is seeking a proactive Remote Customer Engagement Specialist to join a fully distributed team. You will support customers in Stellenbosch and beyond, acting as a trusted advisor to drive outcomes and maximize value.

The role emphasizes independent work, strong relationships, and proactive growth opportunities. You will engage customers through regular meetings, reviews, and strategic guidance while collaborating with sales, product, and support teams to ensure a seamless journey.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
• Minimum of 3 years in customer success, account management, or similar client-facing role, preferably remote.
• Proven ability to build and maintain strong client relationships.
• Excellent verbal and written communication, with strong presentation skills.
• Proficiency with CRM software (Salesforce, HubSpot) and engagement tools.

Responsibilities

• Develop and nurture relationships with a portfolio of customers through regular communication.
• Understand customer goals and proactively offer solutions and guidance.
• Conduct regular check-ins, virtual meetings, and business reviews to assess success.
• Identify strategies to increase retention, satisfaction, and advocacy.
• Collaborate with sales, product, and support to ensure a seamless journey.
• Track engagement metrics and provide insights to improve strategies.

Skills

Communication

CRM software

Relationship building

Presentation skills

Remote work

Education

Bachelor's degree (Marketing/Business/Communications)

Tools

Salesforce

HubSpot

Job description

About the Role

Our client is seeking a proactive and relationship-driven Remote Customer Engagement Specialist to join their fully distributed team, supporting customers in the Stellenbosch region and beyond. This role focuses on building and maintaining strong, long-term relationships with our client base, ensuring they achieve their desired outcomes and maximize the value they receive from our products and services. You will act as a trusted advisor and advocate, proactively addressing needs and identifying opportunities for growth. This position is perfect for an independent, communicative professional thriving in a remote work environment.

Key Responsibilities

• Develop and nurture strong relationships with a portfolio of assigned customers through regular, meaningful communication.
• Understand customer business goals and challenges to proactively offer solutions and guidance.
• Conduct regular check-ins, virtual meetings, and business reviews to assess customer satisfaction and success.
• Identify and implement strategies to increase customer retention, satisfaction, and advocacy.
• Collaborate with sales, product, and support teams to ensure a seamless customer journey.
• Track customer engagement metrics and provide insights to improve customer experience strategies.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Minimum of 3 years of experience in customer success, account management, or a similar client-facing role, preferably in a remote capacity.
• Demonstrated success in building and maintaining strong client relationships.
• Excellent verbal and written communication skills, with strong presentation abilities.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer engagement tools.
• Highly organized, self-motivated, and able to work autonomously with minimal supervision.

Benefits

• Competitive salary and performance-based bonus structure.
• Fully remote work setup, providing significant lifestyle flexibility.
• Comprehensive health, dental, and vision insurance benefits.
• Generous paid time off and opportunities for professional development.
• A collaborative and inclusive virtual team culture focused on mutual success.