Customer-Centric Banking Solutions Advisor

RMB Nigeria Limited; Heidelberg; On-site; ZAR 600,000 - 750,000; Full time

Job summary

FNB POP Universal Advisor role in Heidelberg focuses on delivering compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment. You will promote digital channels, educate customers on banking platforms and migrate clients to e-Channels and self-service options.

The ideal candidate has 1–3 years in financial services, understands FAIS/TCF, and thrives in a fast-paced, ethical, customer-centric setting.

Qualifications

• Understand FAIS, TCF principles and regulatory compliance.
• Experience targets met in sales and service.

Responsibilities

• Engage customers in a positive and professional manner.
• ,

Skills

Client-focused

Strong ethics

Service excellence

Needs-based selling

Interpersonal skills

Planning & organisation

Attention to detail

Education

Grade 12 / NQF 4

NQF Level 5 Certificate in Banking / Customer Service

Tools

FAIS knowledge

Job description

FNB POP Universal Advisor role in Heidelberg focuses on delivering compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment. You will promote digital channels, educate customers on banking platforms and migrate clients to e-Channels and self-service options.

The ideal candidate has 1–3 years in financial services, understands FAIS/TCF, and thrives in a fast-paced, ethical, customer-centric setting.