Customer-Centric Banking Advisor | Digital & Solutions

Fnbnamibia; Mahikeng; On-site; ZAR 580,000 - 636,000; Full time

Job summary

FNB in Mafikeng is seeking a Universal Advisor to provide compliant sales and service solutions in a high-volume branch. You will help customers with the right banking choices and guide them toward digital channels and self-service options.

Engage customers professionally, meet service targets, and maintain records while upholding FAIS, FICA and TCF standards and acting in an ethical, compliant manner.

Qualifications

• Must understand FAIS, TCF principles and regulatory compliance.
• Proven ability to meet sales, service and customer-experience targets.
• Must be ethically minded and compliant with governance policies.

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch.
• Educate customers on correct banking platforms and migrate to digital/self-service channels.
• Maintain accurate customer records and ensure timely follow-ups and referrals.

Skills

Customer focus

Sales & cross-sell

Regulatory compliance

Communication

Ethical mindset

Education

Grade 12 / NQF4

NQF5 Banking/Business

Job description

FNB in Mafikeng is seeking a Universal Advisor to provide compliant sales and service solutions in a high-volume branch. You will help customers with the right banking choices and guide them toward digital channels and self-service options.

Engage customers professionally, meet service targets, and maintain records while upholding FAIS, FICA and TCF standards and acting in an ethical, compliant manner.