Universal Banking Advisor - Customer Solutions Pro

Fnbnamibia; Port Shepstone; On-site; ZAR 49,000 - 60,000; Full time

Job summary

FNB in Port Shepstone is seeking a Universal Advisor to deliver compliant sales and service in a busy branch. You will help customers with banking needs, guide them to digital channels, and ensure knowledge of FAIS, FICA, and TCF guidelines.

You will build relationships, handle transactions to targets, maintain accurate records, and work in a high-volume environment. The role offers development within our POP team and opportunities to advance in banking services.

Qualifications

• Must have FAIS and TCF knowledge.
• 1–3 years in customer-facing environments in financial services.
• Must meet compliance and ethical standards.

Responsibilities

• Engage customers in branch to identify needs and provide banking solutions.
• Promote digital/e-channels and self-service tools.
• Handle transactions to target benchmarks with high service levels.

Skills

Customer-focused

Strong communication

Regulatory compliance knowledge

Ethical mindset

Education

Grade 12 / NQF 4

NQF Level 5 certificate in Banking/related field

Job description

FNB in Port Shepstone is seeking a Universal Advisor to deliver compliant sales and service in a busy branch. You will help customers with banking needs, guide them to digital channels, and ensure knowledge of FAIS, FICA, and TCF guidelines.

You will build relationships, handle transactions to targets, maintain accurate records, and work in a high-volume environment. The role offers development within our POP team and opportunities to advance in banking services.