Banking Solutions Advisor - Customer Experience & Digital

RMB Nigeria Limited; Mahikeng; On-site; ZAR 603,000 - 670,000; Full time

Benefits offered by this job

Employment Equity Plan

Disability-friendly hiring

Job summary

FNB Mafikeng invites you to join our Universal Advisor team within the POP network. You will deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch, guiding them to digital and self-service options to enhance their banking experience.

The role requires Grade 12, 1–3 years in financial services, and a strong focus on FAIS, FICA, and TCF compliance, with excellent communication and customer-centric mindset.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Engage customers in a positive, professional manner and meet service targets.
• Educate customers on banking platforms and migrate to digital/e-Channels.
• Process transactions accurately and efficiently in a high-volume branch.
• Manage leads, referrals and follow-ups within agreed turnaround times.
• Maintain accurate customer records and ensure FAIS, FICA and TCF compliance.

Skills

Customer service

Sales

FAIS compliance

Digital channels

Communication

Education

Grade 12 / NQF 4

Certificate in Banking/Business Admin

Job description

FNB Mafikeng invites you to join our Universal Advisor team within the POP network. You will deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch, guiding them to digital and self-service options to enhance their banking experience.

The role requires Grade 12, 1–3 years in financial services, and a strong focus on FAIS, FICA, and TCF compliance, with excellent communication and customer-centric mindset.