Banking Advisor: Customer Experience & Digital Solutions

Wesbank; Mahikeng; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Career development

Exposure to digital banking channels

Job summary

FNB is seeking a Universal Advisor in Mafikeng to deliver compliant sales and service in a high-volume branch environment. You’ll educate customers on banking platforms, migrate them to digital/self-service channels and ensure access to appropriate banking and financial solutions.

The role emphasizes FAIS, FICA, TCF governance, and strong customer experience with continuous learning in a dynamic POP environment.

Qualifications

• FAIS knowledge and TCf principles.
• Regulatory compliance experience preferred.
• Customer service and sales targets knowledge.

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment.
• Educate customers on banking platforms and migrate to digital channels.
• Manage leads, referrals and follow-ups within set timelines; maintain accurate customer records.

Skills

Client focus

Communication

Sales orientation

Regulatory compliance

Education

Grade 12 / NQF 4

NQF Level 5 certificate

Job description

FNB is seeking a Universal Advisor in Mafikeng to deliver compliant sales and service in a high-volume branch environment. You’ll educate customers on banking platforms, migrate them to digital/self-service channels and ensure access to appropriate banking and financial solutions.

The role emphasizes FAIS, FICA, TCF governance, and strong customer experience with continuous learning in a dynamic POP environment.