Banking Solutions & Customer Experience Advisor

RMB; Mahikeng; On-site; ZAR 516,000 - 698,000; Full time

Job summary

FNB's Universal Advisor role in Mafikeng, South Africa, focuses on delivering a seamless customer experience in a high-volume branch while proactively identifying needs and offering appropriate banking solutions. You will educate customers on digital and self-service channels, perform transactions, and maintain compliant records in line with FAIS, FICA and TCF.

Minimum Grade 12; 1–3 years in customer-facing financial services; preferred NQF Level 5 in Banking or related field; join a brand that

Qualifications

• Grade 12/NQF 4, FAIS-compliant
• 1–3 years in customer-facing finance
• Strong FAIS/TCF knowledge

Responsibilities

• Engage customers in branch to understand needs and offer banking solutions
• Educate customers on digital channels and migration to e-channels/self-service
• Process transactions accurately while meeting targets
• Maintain compliant records and governance adherence

Skills

Customer service

Sales

Communication

Problem solving

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

Job description

FNB's Universal Advisor role in Mafikeng, South Africa, focuses on delivering a seamless customer experience in a high-volume branch while proactively identifying needs and offering appropriate banking solutions. You will educate customers on digital and self-service channels, perform transactions, and maintain compliant records in line with FAIS, FICA and TCF.

Minimum Grade 12; 1–3 years in customer-facing financial services; preferred NQF Level 5 in Banking or related field; join a brand that