Customer Care Specialist

Global Recruitment; Durban; On-site; ZAR 201,000 - 290,000; Full time

Job summary

A prominent recruitment agency is seeking a Customer Care Specialist in Durban within the higher education industry. The role demands a degree in Student Services or related fields and requires 2-5 years of experience in customer service. Exceptional communication skills are vital as you'll work with students from diverse backgrounds. This is a 6-month contract with the possibility of extension, offering an immediate start. Interested candidates can send their CVs to the provided email.

Qualifications

• 2-5 years of experience in a customer service or student support environment.
• Contactable references are essential.
• Ability to work with students from diverse backgrounds.
• Proficiency in MS Office or Google Workspace and data management.
• Contactable references are essential.

Responsibilities

• Provide support to students, ensuring effective communication.
• Assist in managing student inquiries and data.

Skills

Exceptional communication

Active listening

Writing skills

Ability to work with diverse backgrounds

References

Education

Degree in Student Services, Education, Psychology, Communications, or related field

Tools

Microsoft Office

Google Workspace

Job description

CUSTOMER CARE SPECIALIST- DURBAN (Higher Education Industry)

Position Requirements

• Degree in Student Services, Education, Psychology, Communications, or a related field.
• 2-5 years of experience in a customer service or student support environment.
• Exceptional communication, active listening and writing skills.
• Demonstrated ability to work with students from diverse backgrounds.
• Familiarity with Microsoft Office or Google Workspace, information systems and data management.
• Contactable references are essential.

Position to start immediately & is a 6 month contract with possibility of extension.

CV’s may be sent to [e-mail]