Customer Care & Solutions Specialist

Mototeam (Pty) Ltd; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mototeam (Pty) Ltd in Gauteng is seeking a customer service specialist to handle heavy call and message volumes, ensuring inquiries and complaints are resolved promptly. You will maintain detailed records and escalate to department heads as needed to provide accurate, timely solutions.

The role requires 2–3 years in a customer service or contact centre, preferably within a dealership environment. Strong English and local language communication are essential.

Qualifications

• 2–3 years’ experience in customer service or contact centre.
• Dealership experience preferred.
• Excellent verbal and written communication in English and a local language.

Responsibilities

• Manage high volumes of inbound and outbound customer calls, emails, and messages professionally and efficiently.
• Facilitate the complete customer care process, ensuring enquiries and complaints are resolved promptly.
• Maintain detailed records of customer interactions, complaints, and resolutions with escalation when required.
• Liaise with specialists or relevant departments to provide accurate and timely solutions to customers.
• Engage in lead generation through cold calling and customer follow-ups.
• Provide accurate management reports and feedback to support operational improvement.
• Ensure high standards of telephone etiquette and customer engagement at all times.

Skills

Customer service

Communication

Negotiation

Problem solving

Team player

Education

Grade 12

Diploma/Certificate/Degree advantageous

Tools

MS Office

CMS

CRM systems

Job description

Mototeam (Pty) Ltd in Gauteng is seeking a customer service specialist to handle heavy call and message volumes, ensuring inquiries and complaints are resolved promptly. You will maintain detailed records and escalate to department heads as needed to provide accurate, timely solutions.

The role requires 2–3 years in a customer service or contact centre, preferably within a dealership environment. Strong English and local language communication are essential.